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Sony India - Regarding the repair of new TV

Rajkumari filed complaint against Sony India on Apr 17, 2019

I had purchased an LCD tv of Sony in September ****. After two years of purchase, there was flickering on the screen on and off. When I contacted customer care they told me to make changes in settings and it got resolved, but since the past six months, my tv display screen is totally dead. When I contacted customer care they told me to pay to the service person. But why should I pay when its a new tv ending abruptly with such a major issue. It's their responsibility to repair it free of cost since it's their issue with their product manufacturing.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Sony India

15

Total Complaints

6

Total Resolved

40.00%

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