Samsung India Electronics India Private Ltd
- Warranty issues in washing machine Open
NEELAM VERMA filed this complaint against Samsung India Electronics India Private Ltd on Mar 12, 2019
I am using the Samsung Washing Machine with sr. no ***U*PBH******M and model number WA**H****HP/TL. I was facing wash quality issues along with stains on clothes, for which I have approached customer care and they told me to perform some troubleshooting but the problem remains the same. Next I again complaint and this time their engineer came and performed some steps and ask us to observe *-* days, but again the problem remains the same. I again called the customer care and this time their service engineers took my machine to the workshop for detailed inspection and troubleshooting, they returned my machine after * days and again I was facing the same issue of bad quality and multiple stains. I again called customer care and this time their senior engineer came but again the problem was not resolved. Now its more than ** days of the complaint and still problem is as it is, I am really thinking why I have trusted Samsung while buying. Requesting you to replace the washing machine at the earliest or else I will approach consumer forum for this kind of harassment to the customer.
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2 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Samsung India Electronics India Private Ltd
Resolved
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