Since the company, Book Depository, is based in United Kingdom so we had no means to resolve the complaint due to cross-border complexities. Though it is a good sign that consumers in other countries have started using and trusting our platform Voxya to resolve their complaints but due to limited resources, we would like to stick to resolving Indian consumer complaints only at this time. I hope it is in the interest of our platform initially. Later, if we have enough resources, we would love to help the consumers from other countries too.
Anyways, we immediately contacted the customer via email and told him that our platform is only available to the Indian consumers as of now. But as we love to help consumers so inspite of our limitations, we tried to contact Book Depository via email and sent customer’s complaint. Once again we are grateful to the customer that he found our platform worthy to submit his complaint. Though supporting consumer complaints from other countries is still not in our plan but who knows we may soon start our operations in other countries too. Keep posting your consumer complaints at voxya.com to keep us motivated!
We are happy to state that we have got one more success story to share. We have resolved Pepperfry consumer complaint within just two days.
Last week a consumer, Amandeep Singh filed a complaint against Pepperfry – a famous online furniture store. The store was listing a bed with some misleading description about the storage space. Believing this misleading description, Mr. Singh ordered the bed at the online store and paid Rs.37173. Later he came to know that the bed does not have any storage inside the bed, which caused severe mental agony to him.
When the customer contacted Pepperfry support, they refused to cancel his order or refund his money saying that storage actually means he can use plank under the bed for storing things. This was simply unacceptable to the customer as storing under the bed can not be treated as an in-built feature of the bed.
Finding no other alternative, he posted his complaint at Voxya.com – a platform to resolve consumer complaints quickly. We investigated the matter and found that customer’s complaint was genuine. The product page at Pepperfry has very misleading title showing the bed has a storage.
On receiving the Pepperfry consumer complaint, we at Voxya. started a social media campaign and tried to contact Pepperfry. We also requested customer to share his consumer complaint via social media. Immediately within just one days time, the customer received a call from Pepperfry’s CEO office and they canceled the order and refunded the money to the customer!
So, we have resolved another consumer complaint at our platform successfully 🙂 It is really nice that Pepperfry took immediate action in the matter and resolved the complaint quickly.
We received a thank you email from the consumer and we feel happy that we were able to help in resolving his complaint 🙂
It looks that the details given on this product page are misleading and incorrect. Hope somebody at Pepperfry will look into this soon.
If you are facing issues with a defective product or service which you purchased and the vendor is not helping, you can file a consumer complaint at https://voxya.com/file-consumer-complaint
Our experienced legal team will help you to get refund, replacement and compensation.