IRDA complaint - Health & Life Insurance Complaints

Insurance Complaints

People generally purchase insurance and pay a fixed premium in exchange for a promise of compensation in exchange of some life tragedy. It is usually brought as it gives peace to the mind of the holders. There are two types of insurance namely life insurance and general insurance. The life insurance offers compensation in case of death or disability whereas general insurance offers compensation in scenarios other than death. The life insurance can be divide into term life, pension plans, money-back policy and unit-linked insurance plans. General insurance can be divided into motor insurance, home insurance, health insurance and fire insurance. However, as appealing as it sounds many lapses have been seen in the Insurance department. More than 18% people complaint about the denial of claims which is followed by unsatisfactory offer/settlement at 15%. Many times the insurance companies try their best to lower the compensation as can be in the cases of accident which the most complained about area in the insurance.Travel insurance complaints accounts for nearly 33% of the total insurance complaints filed at Voxya. So how can a consumer file a complaint against these insurance companies? First and foremost we should try to talk to their customer care number. Most of these companies have a 24*7 helpline number which is specially made for handling consumer complaints. The helpline number of some leading insurance companies in India are :

LIC Customer Care Number - 022 6827 6827
ICICI Prudential Life Insurance Customer Care Number - 1860 266 7766
Reliance Life Insurance Customer Care Number - 022 4882 7000
Bajaj Allianz Customer Care Number - 1800 209 5858
Birla Sun Life Customer Care Number - 1800 270 7000
SBI Life Insurance Customer Care Number - 1800 267 9090
Max Life Insurance Customer Care Number - 1860 120 5577
HDFC Standard Life Customer Care Number - 1800 22 7227
Tata AIA Life Insurance Customer Care Number - 080676 03700

However, if the Insurance company itself isn’t willing to resolve the issue, there are other things which can be done. Firstly, you can send a written complaint to the insurer’s grievance redressal offier by attaching the relevant documents. Their contact details are available on the policy document as well on the web sites of insurer. The insurance company is then required to address the issue within 15 days, if they don’t, you can lodge a complaint with the Irda. Irda customer care number : 155255 or 1800 4254 732 and their email id is complaints@irda.gov.in or you can fill the form directly which is available on their website. Finally, if you are still unhappy about the action or lack of action taken you can approach the insurance ombudsman or file a consumer complaint. Voxya has a team of legal experts which help in preparing the case documents for consumer court. We at Voxya generally receive about 100 insurance consumer complaints every month including travel insurance complaints, health insurance complaints etc.

Most Common Issue Reported for Insurance Complaints

Policy issues

Policy maturity issues

False commitments

Fake insurance policy

Payment not refund (Bajaj Allianz General Insurance Company Limited) ^Open

I had purchase my bike insurance from Bajaj Allianz General Insurance Company Limited on ** sep ****, unfortunately money has been debited twice. company accept this and process the refund and they acknowledge me on mail but now ** days passe...

Nov 05, 2019 by Vikas gupta

Mediclaim Not Accepted (New India Assurance insurance company) ^Open

I was admitted to the hospital on ** August **** as per the doctor's suggestion who is a reputed MD in Medicines. And I was admitted for two days. Then I claimed for mediclaim but the insurance company (The New India Assurance) rejected my clai...

Oct 21, 2019 by Rakesh V Patil

TATA AIG MOTOR INSURANCE FRAUD (TATA AIG General Insurance) ^Open

I had a Motor insurance from TATA from **th Oct ** to ** oct ** for my car. the policy had own damage plus * year *rd party and * year PA cover. however i have changed my insurer from **th oct **** to Acko the same was informed to TATA well ...

Oct 20, 2019 by Mohit Jain

Regarding mobile insurance (Jeeves Consumer Services Private Limited) ^Open

I have purchased a mobile asus zenfone lite L* from flipkart last year and alongwith this phone I purchased flipkart mobile complete protection plan for one year. That now on dated **th September my mobile screen got broken so I raised a claim...

Oct 04, 2019 by Naim

False Promises by Insurance Company (Tata Aia Life Insurance Company Limited) ^Open

TATA AIA executive made false promises at the time of selling a ULIP plan and post I purchased the ULIP I have never received those. The promises the executive named Deep made are as below: *. Waive of my HDFC credit card bill of Rs. *** (ap...

Sep 19, 2019 by Bhagyashree Bhadra

Fraud by bajaj allianz general insurance (Bajaj Allianz General Insurance Company Limited) ^Open

I purchased this Bajaj Allianz policy for extended warranty. They charged me the amount but never ever sent me the receipt or details of acknowledgement of the benefits. I will be getting by this extended warranty. I read it everywhere they do ...

Sep 07, 2019 by Chirag Mohan

Not increasing sum insured (royal sundaram health insurance) ^Open

My Policy Number is HCE******* royal Sundaram health insurance. In this policy, two-member cover my father and my sister. My father sum insured is * lac and sister sum insured is * lac. I have given request for my sister sum insured enhanceme...

Sep 06, 2019 by Himanshu

Health insurance policy closed (BAJAJ ALLIANZ HEALTH INSURANCE) ^Open

To, The Administrator, Bajaj Allianz Mediclaim Insurance Policy, Bajaj Allianz General Insurance Company Ltd. *rd Floor, Survey – ***/*-B, Viman Nagar, Pune -****** (Maharastra) Kind Attn – Shri K V Dipu Subject – CLARIFICATIO...

Sep 04, 2019 by Pankaj Sharma

Car insurance claim rejected (Future Generali India Insurance Company) ^Open

I have opted for comprehensive car policy from Future Generali India Insurance Company Limited with policy number. V*******. I have registered for a claim for accidental damage to my car and the claim no. for same is CM******. The damage is in ...

Sep 04, 2019 by Anshuman Tiwari

Insurance not received (National Insurance Company) ^Open

I paid pm pasalabheema yojana on paddy crop **** august **. It got damaged due to titili cyclone but inc not paid my crop insurance amount. My crop fully damaged. But the company did not pay still now....

Sep 02, 2019 by BALLEDA RAMARAO

Max life term plan has not modifying the plan as promised (Max Life Insurance Co Ltd) ^Open

As promised by coverfox on behalf of max life insurance the current policy will get modified to the future policy having maturity includes the paid tenure period or else will get a refund for the paid tenure. Most importantly they are not even ...

Sep 02, 2019 by Manish Jain

Breach of health insurance contract (Religare Health Insurance) ^Open

I have purchased a health insurance policy from Religare health insurance my sum insurance was * lakh. Before taking the policy I have disclosed all my health condition. In the handbook, if Religare it is clearly mentioned any type of decease w...

Aug 28, 2019 by Moloy Acharjee

My bajaj allianz policy number not matched (Bajaj Allianz General Insurance) ^Open

My policy number not my name match. Plz action broker sankar debnath. ...

Aug 25, 2019 by Suraj deb

Mobile insurance claim (Dymaje) ^Open

When I tried to claim the insurance they say I have to register in ** hrs and neither you are giving me an option for *nd claim as said in the policy. I was inquiring about policies but the contact number was not working due to technical issue...

Aug 24, 2019 by Palash Raut

Insurance claim not satisfactory (Lic Of India) ^Open

I have purchased Health insurance policy from LIC of India . But its not supporting me at the time of claim . the company saying below statement. " Plan is *** , JEEVAN AROGYA. Jeevan Arogya policy is a fixed benefit Policy and selected benefi...

Aug 24, 2019 by Prasannakumar chowdary

Extra amount paid in the name of insurance for mobile and didn't get refund (Bajaj Finserv) ^Open

I bought a mobile from Vivek Adyar Chennai. Bajaj finance offered EMI options and they got a payment of **** and said it will be refundable. I asked the reason they said it is insurance. But still, I didn't get the refund. When I approached the...

Aug 12, 2019 by Keerthika D

Wrong settlement of mediclaim policy (Bajaj Allianz General Insurance Company Ltd.) ^Open

Sub. Wrong settlement of the cashless claim of my wife Kumkum Bhagoliwal Ref. *- Order No: HAT/**/******* *- Claim No: OC-**-****-****-******** Kindly refer to your mail dated **th April **** on the above-mentioned subject statin...

Aug 06, 2019 by Dr. Ajay Bhagoliwal

Fraudulent sale for insurance (Hdfc) ^Open

I have an exidelife policy which has lapsed. Based on the policy I had a call from Piyush Mehra from Delhi stating that he is from exidelife and advised me to pay some amount towards the policy to get additional money. I did. I have details of ...

Jul 08, 2019 by LIONELL ELLIS

Accident claim not given (Bajaj Allianz General Insurance Company Limited) ^Open

My vehicle was parked in parking at Murthal. Early morning I saw that there were scratches on left and front glass was broken. When I contacted my insurer Bajaj Allianz. They refused to give me the whole claim....

Jul 06, 2019 by Pankaj kumar

Regarding health insurance (Star Health And Allied Insurance Co.) ^Open

I herewith submitting all reports related to my treatment in Apex Hospital through star health card. I took treatment for * days i.* from **/**/**** to **/**/****. Star health has cheated me by rejected my claim reimbursement claim No. CLI/****...

Jul 01, 2019 by MOHAMMED JAHANGIR