Insurance Complaints
People generally purchase insurance and pay a fixed premium in exchange for a promise of compensation in exchange of some life tragedy. It is usually brought as it gives peace to the mind of the holders. There are two types of insurance namely life insurance and general insurance. The life insurance offers compensation in case of death or disability whereas general insurance offers compensation in scenarios other than death. The life insurance can be divide into term life, pension plans, money-back policy and unit-linked insurance plans. General insurance can be divided into motor insurance, home insurance, health insurance and fire insurance. However, as appealing as it sounds many lapses have been seen in the Insurance department. More than 18% people complaint about the denial of claims which is followed by unsatisfactory offer/settlement at 15%. Many times the insurance companies try their best to lower the compensation as can be in the cases of accident which the most complained about area in the insurance.Travel insurance complaints accounts for nearly 33% of the total insurance complaints filed at Voxya. So how can a consumer file a complaint against these insurance companies? First and foremost we should try to talk to their customer care number. Most of these companies have a 24*7 helpline number which is specially made for handling consumer complaints. The helpline number of some leading insurance companies in India are :
LIC Customer Care Number - 022 6827 6827
ICICI Prudential Life Insurance Customer Care Number - 1860 266 7766
Reliance Life Insurance Customer Care Number - 022 4882 7000
Bajaj Allianz Customer Care Number - 1800 209 5858
Birla Sun Life Customer Care Number - 1800 270 7000
SBI Life Insurance Customer Care Number - 1800 267 9090
Max Life Insurance Customer Care Number - 1860 120 5577
HDFC Standard Life Customer Care Number - 1800 22 7227
Tata AIA Life Insurance Customer Care Number - 080676 03700
However, if the Insurance company itself isn’t willing to resolve the issue, there are other things which can be done. Firstly, you can send a written complaint to the insurer’s grievance redressal offier by attaching the relevant documents. Their contact details are available on the policy document as well on the web sites of insurer. The insurance company is then required to address the issue within 15 days, if they don’t, you can lodge a complaint with the Irda. Irda customer care number : 155255 or 1800 4254 732 and their email id is complaints@irda.gov.in or you can fill the form directly which is available on their website. Finally, if you are still unhappy about the action or lack of action taken you can approach the insurance ombudsman or file a consumer complaint. Voxya has a team of legal experts which help in preparing the case documents for consumer court. We at Voxya generally receive about 100 insurance consumer complaints every month including travel insurance complaints, health insurance complaints etc.
Fraudulent activity by agent (Shriram Fortune) Open
I have a couple of Assured Income Plans under Shriram Life Insurance for which I have been paying a regular yearly premium since ****. However, this year I was finding it difficult to continue with both the policies and hence decided to talk to...
May 16, 2019 by Arnab Sengupta
Bina bataye mere product pe insurance kiya gaya (Bajaj Company) Open
Bajaj se maine mobile buy kiya tha Rk communication & Modern communication loan no: ***MGI*********, ***MGIEA****** Ye do mobile main buy kiya tha jispe bina muje information diye dono mobile pe insurance kar diya gaya. Bina bataye bina meri p...
May 16, 2019 by Himanshi Srivastava
Fraud loan given (TransUnion CIBIL Limited and Bajaj Fin LTD) Open
I want to lodge a complaint against TransUnion CIBIL Limited and Bajaj Fin LTD. I am dissatisfied with TransUnion CIBIL Limited and Bajaj Fin LTD because of Consumer loan “Bajaj Fin LTD_****CD********” that doesn’t belong to me because of...
May 14, 2019 by Krishna kumar
Cyber crime by the company (Bajaj Finserve) Closed
My Bajaj card limit used for ***** by Flipkart and my EMI is cutting from my account without informing me. How can it happen? Its a type of cybercrime with me....
May 14, 2019 by Vishal madaan
Miss sale of insurance (DHFL Pramerica Life Insurance ) Open
DHFL Pramerica life insurance company miss sale policy by forging my signature and take cheque Rs ***** from my father. After receiving the policy paper I lodge a complaint to the office and request for free look cancellation on **th Jan ****. ...
May 09, 2019 by Mouli panja
Fail to repayment of EMI amount (Hdb Financial Services Ltd) Open
The EMI amount of my consumer loan from HDB FSL has been debited twice in **** December month. They did not repay my EMI amount till date....
May 09, 2019 by Rajesh Nuthalapati
Fraud and cheating by wealth advisory firm (Wealth Research Financial Service ) Open
Wealthresearch.in team contacted me by explaining their expertise in trading and generating a regular income. Which initially started with a **k plan and later with a lot of sugar coated talks regarding investment plans etc. They initially forc...
May 08, 2019 by Arun vijayan
Company asking to pay interest for their technical problems (L & T Finance ) Open
I am a middle-class salaried individual who has availed a * wheeler loan for **,***/- and has regularly paid all my monthly E.M.I's. But the company authorities want me to pay ****/- rupees now for getting my NOC for the vehicle and they claim ...
May 08, 2019 by Jiddu Venkata Surya Subrahmanyam
Package delivered but not fulfilling the promises (Investment Reasearch Advisor) Closed
I paid ***** Rs to this company first. They told me to get registered with the company. After that, they offer me a package which is costing *.* lakh. I denied for that package that I said I cannot afford so please leave me. Then Ms Rajesari tr...
May 06, 2019 by G RAJENDRA PRASAD
Personal loan fraud (Laxmi Financial Services) Open
Laxmi Financial services ***, Ganapati plaza, Gurudwara Road, Gurgaon-******, has done fraud with me. On */**/**** I Google on my phone to search about the personal loan as I am in deep need of the money. So they called me to name Veeresh Vikra...
May 04, 2019 by Rajesh chakraborty
Subsidy not given (Muthoot housing finance) Open
Maine **** January me Muthoot housing se home loan liya ******* ka. Usme ye log hmlogo ko pradhanmantri wali subsidy nhi diye aur usi beech mere chote bhai ka accident ho gya toh mai bol rha hu meri emi bhut jyada ho rhi hai aap isko ** se ** s...
May 04, 2019 by Sandeep Banjari
Insurance fraud done (syncNscan) Closed
I brought mobile insurance from syncNscan online and followed all the instructions provided to complete insurance registration. After that, I am trying to contact the company on their customer support no. They said all over customer services ar...
May 02, 2019 by SandeepKumar Verma
Non receipt of household claim (New India Assurance) Closed
I have a household policy at New India Assurance Company Chittur, Palakkad branch. My policy number is ********************. Yearly premium is ****. On **.**.**** my Godrej air conditioner outdoor unit compressor failed. I informed the branch b...
Apr 30, 2019 by MURALIDAS A
LIC agent sold policy by providing wrong information (LIC) Closed
I had given ₹***** to the agent named Vickey from Vikaspuri Delhi (mob. no. **********) for buying * policies of ***** (approx) New Jeewan Anand *** for a period of ** years. But when I received the policies, they were of ₹***** (policy no....
Apr 28, 2019 by Bhupendra Singh
Unnecessary charges levied by Company (Bajaj Finserve Ltd) Closed
I had a Home loan from Bajaj Finserve. I wish to close down it and for the same I have requested the company to provide me with the foreclosure amount letter on **nd Mar ****. Even after multiple follow-ups on emails and customer care I did not...
Apr 27, 2019 by Marcellus Joseph
Harassment and miss selling (Ndm Bajaj) Closed
I want to register a complaint against the oriental insurance company ltd and NDM bajaj agency Chandigarh. I bought Bajaj Pulsar NS *** from NDM Bajaj dealer Chandigarh industrial area phase *on **/**/****. They gave me an insurance policy issu...
Apr 25, 2019 by Avinash Kumar
Poor customer support (Bajaj Finserve) Closed
I have * ongoing loans from Bajaj Finserv. My monthly EMI goes around ****. I requested bajaj to change my EMI dates so that I can pay the EMI on time without any hassle because my salary date is late where I work. But they charged fine for eve...
Apr 25, 2019 by Paulina Khess
Wrongful rejection of Health Insurance Claim (Hdfc Ergo General Health Insurance Co. Ltd) Open
On **th July ****, I was detected for symptomatic Cholelithiasis & was advised Laparoscopic Cholecystectomy. I underwent a surgical operation at Artemis Hospital Gurgaon on **th August ****. b. I filed a claim for reimbursement of expenses ...
Apr 24, 2019 by VIRENDRA GUPTA
Cellphone breakage insurance issue (B new mobiles) Open
My mobile is broken. I have a complaint about repair on my mobile. Otherwise, my mobile insurance will not be claimed. Showroom sellers are not responding to my problem....
Apr 24, 2019 by Mulagondla nagireddy
Original documents not received after clearing loan amount (DHFL home loan) Open
The home loan transferred from DHFL to Aditya Birla in which FOC has been provided by DHFL. But still, after * months I have not received the original documents to submit at Aditya Birla. Check cleared on **.**.** and as per DHFL policy origin...
Apr 24, 2019 by Ramcharit Tripathi
