Indigo Air lines - Ticket refund
Anurag Pall filed complaint against Indigo Air lines on Apr 26, 2023
I have asked that how can Indigo Airlines assist customer in case of an exigency. I was stuck in heavy traffic due to rainfall in Riyadh. What communication’ modes active in night ?
I had tired all your communication channel available on Indigo platform but none of them was available & supportive . ie. Website (error reporting screenshots), contact centre (Saudi/Beijing/India) no one responded on the call (call records available with me). What’s app vhat totally driven by AI & no option for rescheduling the ticket.
I had asked for escalation matrix in the organization, you didn’t provide any information.
I really don’t know what kind of customer service been provided by your company & I feel cheated to choose Indigo airlines now as no one supports.
Exigency can happen with anyone & you should support the customer rather than shying away & been non cooperative . I have not received any amount credited till date.
Thousands of customers like you have trusted Voxya to resolve their issues
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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