Ujjwal Sharma filed complaint against UBER on Nov 3, 2020
I would like to lodge a complaint against Uber(and the driver) for service exploitation and fraudulent practices.
I was traveling from Bangalore to Delhi on the *nd Of November ****. After reaching Delhi at around *:** AM night, I booked my Uber ride at *:** AM from IGI airport T* for a charge of approx Rs ***, when I moved my belongings into the car, I was asked by the driver (Niranjan) to cancel the cab and book it with Cash(Earlier I booked with my credit card), I was not in favor but he insisted that he needs Oil money so I obliged.
Now upon cancellation and rebook the new price was ***.** as per the application of which I took a screenshot as well to share the ride details with my mother. I was half asleep as it was almost *:** AM but when I reach home, the driver said the app is asking to pay Rs**** for a distance of **.* Km. This was all for interstate travel as the arrival and destination point are both well within the state/City boundaries.
Starting Location: IGI Airport T* Uber pick up zone
Destination: Saraswati VIhar, Pitampura, Delhi- ******
Now when I reviewed the fare and ride details from the cab, I noticed that path that the driver took was more than THREE TIMES the required distance. I will attach the screenshot with your team, it is very clear what the Driver's Motives were. After the distance scam somehow there were more than * hidden charges which were not there at the time of booking of which I will attach a screenshot.
The ride receipt showed the following components,
Base Fare - ** Rs
Time: ** Rs
Distance: *** Rs (Already mentioned above that is Fraudulent)
Distance Sub charge: *** Rs (This comes into play after a distance of **.** KM, Uber Policy states that for every Km there will be an extra charge of *.**Rs/KM and as I mentioned above this shortest route was **.* KM)
Subtotal: **** Rs
MCD TAX: *** Rs (The travel was interstate travel from IGI Airport to Pitampura so I am not sure how this came into effect)
MCD TAX(Again): *** Rs (The travel was interstate travel from IGI Airport to Pitampura so I am not sure how this came into effect)
Booking Fee: ** Rs
T* Picking up Charge: *** Rs ( There was no mention of any such charge prior and after booking. I am not sure what they meant by T* pickup up here, if it regarding Terminal, I was traveling for T*)
Before Taxes: **** Rs
CGST: **.** Rs
SGST: **.** Rs
Amount Charged: ****
Now as I mentioned earlier this was * times the initial charge shown on the application. Kindly look into my complaint and let me know if there is any other information required from my end.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Total Fare for Uber Rental was Rs.****. Driver asked to make payment in his UPI. Total Amount paid Rs.****. Uber adjusted **** and asked for payment of Rs **** for the same ride. When complained on uber app their re...
Dear Uber Support Team, My name is Himanshu Arora. I purchased an Uber Shuttle package on ** November **** for an amount of ₹*,***, which included ** days of unlimited rides, using my AU Bank Altura Credit Card. ...
We requested a parcel delivery ride on uber . We found a driver named maneesh . We told him that we will pay money after delivery and to call us after delivery so that we will pay the amount. After delivery he calle...
Uber Initially gave auto bearing auto No **** from Khandeshwar rly stn to BIMA complex , Kalamboli When I reached near the auto he fled in front of me,then uber without my request and knowledge booked another aut...
I took a ride on **th Sept and the mode of payment was selected UPI. However the driver asked me to pay in cash so did I but my app still show unpaid trip and the amount is getting added in my next booking. I contac...