Loading...
ABHISHEK GOYAL filed complaint against Samsung India Electronics India Private Ltd on Jun 20, 2020
I had placed an online order for "Samsung Galaxy Tab A **.* - WiFi model" on **th May **** at Samsung's online shop. The payment was made in full via netbanking (ICICI) and approved by Samsung. The delivery date of the product was shown as **th June ****. However, even till today i.e, **th June ****, the product has not been delivered to me.
I have called Samsung customer care multiple times, and also written a few mails to the Service Head at Samsung. But, they never give any concrete answer as to why the product has not been dispatched till now. I always get a standard answer that the concerned department will look into the issue and contact me. But, their concerned department never calls me back.
This is highly irresponsible and careless attitude shown by Samsung team, where they have absolutely no concern for their customer who has already paid the full amount and waiting for the product's delivery for almost a month. I have attached * documents below. They include the order confirmation, current delivery status as shown on Samsung's website and the last email response from Samsung's service head for your reference.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
ordered a phone from samsung india site. first initial date of delivery was * nov, but suddenly changed to ** nov (half a week), becoz their shipping partner bluedart could not deliver it in time. not even they ar...
On September *st, I purchased a washing machine (Order ID: [***********]), which was subsequently delivered to my address on September *rd. Regrettably, my experience with this purchase has been far from satisfactor...
July ** I complained a tv repair (faulty device Tv). After ** finally I got coupan for ***** Aug *th. Aug * itself I went brand showroom and buy new TV with paying ***** extra. While claim ***** coupan they...
I bought a brand new Samsung smartphone from authorized store in Bangalore. I am frustrated to find that it stopped working in one and half year of use. To get it repaired I approached customer service , they are re...
I purchased a Samsung f** model mobile from online samsung store on **th July **** but since the camera quality is not good, poorer than older version, I am trying to either return the mobile or replacement to highe...