Samsung India Electronics India Private Ltd - not providing replacement for defective handset with two times motherboard complaint
AKASH BABU S filed complaint against Samsung India Electronics India Private Ltd on Oct 26, 2018
sir,
i have bought a samsung s*plus mobile handset on **/**/****. I faced some range issues and battery draining problem from the very beginning of purchasing the phone. I contacted samsung’s service center at kollam, kerala (service center ********* – I cure solution) regarding the issue and they said it’s because of the old sim card that I am using. so change the sim cards and there will not be any problem after that and they will replace the device if the problem persist. later I changed the sim cards but still I came across the same issues. since I was out of station I couldn’t reach the service center after that. two months before I went there with photographs showing the proof of range issue and that time they diagnosed as motherboard complaint and I asked for a replacement as they promised before. but they refused the replacement and they can only provide repair service since only four months left for warranty to expire. later they changed the motherboard under warranty after that many other issues like heating problem, gps problem, sim card tray can’t be fully inserted and some scratches on screen and abrasion on side body. Then I contacted their customer care to complain against the repair issues and they suggested me to contact their service center upon a promise that they will rectify all the issues. Again I visited the service center on **/**/**** with the issue and they diagnosed it as a board complaint, still they are not willing to provide a replacement for a defective handset, and it is not acceptable to use a repeatedly board complaint phone although I invested a lot of money and time for this. So kindly please take necessary actions against the anti-customer rights policies of Samsung India and their service centers and provide a replacement for the defective device. The details of mobile phone and service request bill details are listed below.
imei : ***************.
serial no. : rz*j**xbnpw
model name: sm-G***fzkgins
service request bill no. (old): **********
service request bill no. (new): **********
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
sp singh on Nov 11, 2023
Samsung India Electronics India Private Ltd – Samsung order not delivered Delivery Date on website suddenly changed by half a week Closed
ordered a phone from samsung india site. first initial date of delivery was * nov, but suddenly changed to ** nov (half a week), becoz their shipping partner bluedart could not deliver it in time. not even they ar...
Shrey Krishna on Sep 26, 2023
Samsung India Electronics India Private Ltd – Rusting Issue in Brand new washing machineClosed
On September *st, I purchased a washing machine (Order ID: [***********]), which was subsequently delivered to my address on September *rd. Regrettably, my experience with this purchase has been far from satisfactor...
Vigneshvaran on Aug 5, 2022
Samsung India Electronics India Private Ltd – Coupan code not claimedClosed
July ** I complained a tv repair (faulty device Tv). After ** finally I got coupan for ***** Aug *th. Aug * itself I went brand showroom and buy new TV with paying ***** extra. While claim ***** coupan they...
Baskaran on Jul 19, 2022
Samsung India Electronics India Private Ltd – Samsung smartphone motherboard become dead Closed
I bought a brand new Samsung smartphone from authorized store in Bangalore. I am frustrated to find that it stopped working in one and half year of use. To get it repaired I approached customer service , they are re...
Manimozhi Ilango on Jul 23, 2021
Samsung India Electronics India Private Ltd – RefundClosed
I purchased a Samsung f** model mobile from online samsung store on **th July **** but since the camera quality is not good, poorer than older version, I am trying to either return the mobile or replacement to highe...