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Purvai Nehru filed complaint against Indigo Air lines on Jul 7, 2023
To whomsoever it may concern,
I have had the WORST experience of my life with indigo airlines yesterday. I have always been appreciative of the airlines but yesterday and today I have been going through HELL because of your staff.
I was flying from Mumbai to Bangalore yesterday night.
They first of all didn’t allow me my hand baggage in the flight saying it’s bigger than normal, then I ALSO had to pay **** Rs. for extra weight to some random guy behind the counter. ( I need the refund for this too, since I forgot my laptop in the bag because of all the chaos and confusion they created)
My flight *E ****, PNR - R*ZNJH was delayed by more than an hour. After that whole hassle, I reached Bangalore and one of my bags was MISSING!!
I begged and cried in front of the lady at baggage services for indigo for an hour to help me, she told me one hour later that my bag was still in Mumbai because I had forgotten a laptop in it.
After this whole chaos, they promised me they would send me the bag by today **am to my house in Bangalore.
I have been calling and asking your customer service team to help me the whole day.
NOBODY IS HELPING ME OUT. One person told me my bag is still in Mumbai!
Neither are they willing to give me any phone number to contact a senior authority.
I NEED MY BAG ASAP!!!!
I have to to travel to Paris on *th. I NEED MY BAG AND ALL MY BELONGINGS inside it safely by tomorrow morning at my house or else I shall take drastic steps against Indigo airlines, I swear to god!
You guys have just harassed and troubled me since two days now.
This horrible experience will forever be etched in my brain.
Atleast now after writing this mail, I implore SOMEONE to please help me out?!
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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