Facebook Pixel Tracking

Onsitego - Fraudulent in extended warranty service of Onsitego (from Amazon.com)

Amit Jain filed complaint against Onsitego on Aug 20, 2019

I bought Ricoh sp*** printer from amazon.com in February ****, along with onsite go extended warranty (Feb ****-feb****). Now my printer has issues and after inspection of the printer by onsite go engineer, onsite go is saying that they are not able to repair the printer and they will provide a replacement. But after a day they called me and said, we will provide amazon gift voucher worth Rs ****/- which was the purchase price of the printer. But now the market is different. At the time of purchase, all online seller was offering huge discounts up to **%, but now that much discount is not available on any laser printer. So how can I accept the previous value? I want the current value or replacement. Replacement is a better option for me as its mentioned in terms and conditions that if the onsite go is not able to repair the product then they will provide a replacement. But now onsite go is forcefully want to give me amazon voucher of past value of the product. No printer is available at that price in the market of the same specifications.
This is not justice if the price goes high then the company is not ready to provide replacement and offering old price then what's the use of the warranty.
I am bearing the loss of ***/- daily as taking printouts from outside. If the similar printer is not available in the market onsite go have to provide equivalent specification printer, which is mentioned in onsite go's terms and conditions.
I want printer only, that too of the same specification. Looking for your support to sort out this issue along with compensation of daily loss of ***/-( Monday to Friday in a week) and if any prestige issue occurs due to non-availability of the printer on time is the responsibility of onsite go.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Onsitego

14

Total Complaints

4

Total Resolved

28.57%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Rekha on Sep 22, 2023

Onsitego – Samsung television got repaired Closed

Dear Onsite go , I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from ...

Samir Garg on Apr 4, 2022

Onsitego – Spoilt my AC coolingClosed

Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of...

Shubham Babel on Dec 13, 2020

Onsitego – Mental Torture and No replacement providedClosed

I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying f...

abhay kumar on Jun 15, 2020

Onsitego – Repair delays for a monthClosed

I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then...

Anurag Dubey on Oct 22, 2024

Onsitego – Water Geyser service not being provided by OnsitegoOpen

I had purchased a Bajaj Vertical Storage Water Geyser from Amazon in Dec ****. Along with it I also purchased extended * year warranty of Onsitego through Amazon. The geyser showed some problem by end of September *...