Club Liberty - Club Liberty has not refunded money on time

After raising concerns on public forums (google, twitter, mouthshut and consumer complain forums), they have called back to cancel membership (which they initially denied when discussed over email ) and refund some amount. Confirmed over email as well, will refund *st EMI on **th Oct **** and *nd EMI on **th Nov.

But *st EMI they refunded on **th Dec(*weeks from committed date), after multiple follow ups. All lies in that process on why it’s getting delayed like I) saying bank server was down!! (Not sure which bank server goes down for * weeks). ii) said transfer was initiated and it will get credited next day by noon. As no transfer should take that long to get credited, have asked them to share screenshot of transfer. It’s an INOS transfer, that too HDFC to HDFC bank transfer, which will be immediate. So only after asking for screenshot they have transferred, but claimed to have transferred previous day.

Post transfer, when I asked them to give date for *nd EMI, they said Jan **th. Initial committed difference between both EMI’s was ** days. As there was delay of * weeks from initial commitment, anyone would expect early credit or atleast sticking to initial commitment for ** days, but they follows that as well and said *nd EMI will be after ** days from *st. When questioned, why there is change from initial commitment, not ready to answer. When requested to schedule call with their senior management, they initially agreed, but after *-* missed commitments, again denied call as well