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Club Liberty - Refund Issue

NAGA TEJA RAM KOTAPROLU filed complaint against Club Liberty on Feb 8, 2024

I have purchased Holiday package with Club Liberty on **th August ****. They have assured that I can cancel the subscription within ** days after registration. After growing suspicions when I found that their verbal claims are false, I immediately asked for cancellation and refund on the same day. For months they did not give adequate response and after threatening to take legal action they agreed refund. But they have said they can only refund in installments. First half was refunded on **th December **** almost after * months. They promised that the *nd installment will be done on **th Jan ****. Even after several followups they have not yet refunded. I am pretty confident that they are running fraudulent business as they are unable to pay the customer amount or deposit which is not spent on anything yet.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Club Liberty

8

Total Complaints

1

Total Resolved

12.50%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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