Facebook Pixel Tracking

Big Basket - Amount Not Refunded

Aravindkumar filed complaint against Big Basket on Sep 23, 2020

The payment was made online but the delivery executive told the money was not paid and I had to pay it again. Money was deducted two times where the status itself shows paid and the customer service people themselves don't know whether it is paid or not. The money (Rs.***) is still not refunded, it has been * days after the double payment.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Big Basket

53

Total Complaints

27

Total Resolved

50.94%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

KARUN BANSAL on Nov 10, 2025

Big Basket – Frozen items delivered in paper bag multiple timesClosed

For the last *-* months, everytime I order frozen food items, they get delivered in paper bag instead of ice box. Everytime I complain, they assure they will fix the SOP and next time order will be delivered in prop...

Deepak Verma on Nov 4, 2025

Big Basket – Regarding issue in refund of order no BNN by Big basketClosed

Please find the attachments of my prepaid order dated ** October **** with order no: BNN-**********-********. My prepaid order was cancelled by your delivery partner without Mentioning any reason. I received the mes...

Neha Singh on Oct 10, 2025

Big Basket  – Damage product Closed

I had ordered rice from big basket on * of Oct **** which I had received totally damaged full of insects inside it when I opened the seal I immediately contacted the costumer service of big basket and told them all ...

Rakesh Batra on Oct 7, 2025

Big Basket  – Blocked account Closed

I am ** years old, and mostly rely on Zepto, Instamart and Blinkit for my daily needs. BB was used this time as Mooz Tofu was available only on BB. The following sequence of events happened: *. BB sends ...

Dheeraj Katyal on Jul 31, 2025

Big Basket – Account deactivated Closed

My account abruptly got deactivated and the customer care states that this is due to multiple accounts and I only have one account.