File a Complaint against Big Basket
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Big Basket
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How to resolve Big Basket complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Big Basket?
If you are not satisfied with Big Basket, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Big Basket and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Big Basket
But before filing a complaint, you should
a. Contact the customer support of Big Basket first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Big Basket - Received already opened food product Open
I received an already opened and eaten can of pringles that I ordered from Big basket. Raise an issue on big basket but no action was taken. ...
Jan 21, 2023 by Shrushti Jagtap
Big Basket - Charged more then they MRP Open
I have online delivery order from big basket to my gurgaon residence. The order contains Duracell battery (pack of *), for which big basket charged ** rs (as their listed price on the app). However, when I received the order I found out that MR...
Jan 17, 2023 by sajan teria
Big Basket - My account got deactivated by big basket without any genuine reason Open
I ordered cadburry chocolates from Big basket but only * quantities were allowed per order. So i placed one order for * quantities and one order for * quantities. It was about to deliver on **-**-** but today , one customer care executive calle...
Jan 11, 2023 by Ansh Kundra
Big Basket - Fraud transaction done on my big basket account Closed
Dear Sir, *rd January, **** fraud transactions has been made of *- Rs. **,***.**/- paytm *- Rs. **,***/- simpl, through my big basket app. Soon after ** min when i read the message from both the payment app, i called big basket and re...
Jan 07, 2023 by Puneet sharma
Big Basket - Return product picked up by delivery executive but amount not credited to my wallet Open
NAME : EATI RAJSEKHAR MOBILE : ********** Dear sir/mam, im writing this email due to delay of my refund amount of *** DAWATBASMATI RICE *KGS product . order no MVZO-*********-******. TODAY morning at **.am November **th delivery ex...
Nov 14, 2022 by eati rajsekhar
Big Basket - Item not delivered Closed
Not received the goods ( grapes billed item *) despite being billed. Bill dated **.**.**...
Mar 27, 2022 by ASHA G NAIR
Big Basket - Account deactivated Open
I placed the orders in big basket with the help of my friends and family members around **orders placed... All are prepaid I added amount to bb wallet, from bb wallet I placed the orders...Now accounts got deactivated without any notice amount ...
Jan 19, 2022 by Anil Vemula
Big Basket - Big Basket account deactivated Closed
My Big Basket account has been deactivated stating "We would like to inform you that as per our records, we notice that you were misusing the Bigbasket policy quality guarantees hence your account was deactivated". I have never denied a return ...
Jul 30, 2021 by Bhagwant S Purbha
Big Basket - Big Basket Transaction Failed but Money Deducted Closed
I made a payment of Rs. **** to Big Basket on *st June ****. Post that I got a message saying that the transaction was successful with transaction ID *********, however BB page said that the transaction was timed out due to which they haven't r...
Jun 03, 2021 by Prateek Udaipure
Big Basket - Bigbasket account deactivated Open
Bigbasket has unilaterally deactivated my account. I have my money in their wallet and also my bb star membership. Please help restore my account. ...
Dec 30, 2020 by Animesh Chauhan
Big Basket - Amount Not Refunded Closed
The payment was made online but the delivery executive told the money was not paid and I had to pay it again. Money was deducted two times where the status itself shows paid and the customer service people themselves don't know whether it is pa...
Sep 23, 2020 by Aravindkumar
Big Basket - Unprofessional big basket regarding delivery Closed
Big basket has crossed the limits of unprofessanlism in customer service and delivery. I placed my orders and expected a delivery in the early morning hours, firstly the order mapping was incorrectly done by them, then they kept on changing the...
Aug 31, 2020 by Nissy Sagar
Big Basket - Worst customer service Open
Worst customer support. People doesn't care abt there customers. Placed order for same product twice didn't get it delivered, even now it shows available in their application. Huge waste of time....
Jul 08, 2020 by Abhishek GB
Big Basket - Refund not processed even after the time limit Closed
I ordered some products from Big Basket and due to some reason I cancelled it...so instead of sending it to my bank account they credited into my wallet. I called them and told them to send it to my bank account.They did it . They said that it ...
Jun 22, 2020 by Aman kumar jha
Big Basket - Expired product delivered Open
I got a squid pickle delivered by this company along with my groceries on * feb ****. Unfortunately, we were consuming the pickle without checking expiration date. As we didn't expect this company to deliver expired stuff so we kept having vomi...
May 02, 2020 by Annama angel CP
Big Basket - Deducted wallet money Open
Hii I am nikki sharma . Kuchh dino pahle mere bb wallet se **** rupees deduct hue the mujhe laga * to * days me return ho jayenge jaisa ki mujhe message bhi aaya tha prr esa nhi hua mene customer care se baat bhi ki unhone bhi yhi bola prr ...
Apr 18, 2020 by Nikki Sharma
Big Basket - Refund not credited Open
Hi, I had ordered ** items on **th March **** and it was scheduled to be delivered on **st March ****. Out of the ** items, they cancelled * items and didn't even bothered to refund my money back to my account. When I asked them when will I ge...
Apr 14, 2020 by Parshva Shah
Big Basket - Packages not delivered Closed
* different Orders that were placed well in advance, were cancelled just in time for the delivery. We depended on this delivery and did not look for any other sources to purchase the necessities ourselves. None of the items were delivered, all ...
Mar 30, 2020 by Paramvir
Big Basket - Package was delivered and also money credited to bb wallet Open
Hi, I ordered groceries in bigbasket due to coronovirus lock down. My order number is MCOO-*********-******. My delivery date was **- March**** between *pm to *pm. My family and I waited till **pm yesterday for the delivery. But no resp...
Mar 27, 2020 by Kannan Duraiswamy
Big Basket - Refund amount is not getting Closed
Respected sir, I have bought three items(cooking pot of ***rs and pressure cooker of *litre of *** and one frying pan of ***rs..after getting delivered, within five minutes,I have raised complaint to big basket customer care....
Feb 15, 2020 by Ravi s
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