File a Complaint against Big Basket
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Big Basket
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How to resolve Big Basket complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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4. Send Legal Notice
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Big Basket?
If you are not satisfied with Big Basket, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Big Basket and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Big Basket
But before filing a complaint, you should
a. Contact the customer support of Big Basket first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Big Basket
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How will Voxya help you?
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Social Network
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Legal Network
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Big Basket - Package not delivered Open
App shows item is delivered but I didn't received it ...
Nov 10, 2024 by ATHARV NARAYAN
Big Basket - Rotten old and expired items delivered Closed
Today Bigbasket delivered very bad and low quality items, including rotten vegetables, badly packaged food and old items. it is coming from really bad and unhygienic warehouses. The vegetables are a week or two old....
May 01, 2024 by Vrunda Bhatt
Big Basket - Delayed in orders everytime Closed
Everytime i ordered it get delayed and if i call they dont pick my call also they are just ignoring worst service. They are just increasing the estimated time and they dont revert back...
Apr 26, 2024 by Shivam
Big Basket - Paid twice Closed
Due to some technical issue I paid twice to big basket but now their customer support team is reluctant to even talk and give my money back it already been more than a week...
Mar 18, 2024 by Tatan
Big Basket - Account deactivated Closed
My order was cancelled I don't know what was the it's said tried reaching so they will deliver on the next slot but there was no call from delivery partner and on the delivery slot it's said I have cancelled the order but I didn't cancel it . ...
Jan 23, 2024 by Adil
Big Basket - My order not delivered and cancel without my permission Open
I'm reaching out because my chicken order was cancelled without my permission.I had ready masala for cooked chicken and I'm waiting for last half hour but this is my worst experience in big basket fresho Meats and I never want to use this App ...
Dec 10, 2023 by KULDEEP SINGH
Big Basket - ACCOUNT ACTIVE REFUND MONEY Closed
My Account was suddenly closed on the *rd Dec ****. I have *** rupees lying in my wallet. Once my account is opened, I can use the money in my Wallet. I will oblige if this difficulty is resolved...
Dec 10, 2023 by SUDIPTO ROY CHOWDHARY
Big Basket - Account deactivated and wallet balance debited Closed
Big basket office deactivated my account without any valid reason, Just because of rising genuine complain against any product,and it's not valid. Everytime I ordered fruits and vegetables ,they always send either overriped or rotten. They neve...
Dec 02, 2023 by Siya Suraj
Big Basket - Duplicate and fake product delivered Open
Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate on **/**/****, but Big Basket delivered duplicate and fake items with the order ID: **********. When i recieved the parcel it is without cartridge packing, I asked...
Nov 13, 2023 by Anil
Big Basket - Deficiency of Services Negligence irresponsibility and false promises Open
Big Basket disappointed me extremely with its negligent and irresponsible grocery delivery service. So far this year I faced many issues like late deliveries (BB Now deliveries) and inefficient Level-* customer support (both call and chat suppo...
Oct 13, 2023 by Pathuri Anurag Reddy
Big Basket - Reinstate of my big basket account Open
My account was deactivated after complaining of products that I received was nearing expiry. I asked them for exchange of the products and initiated them for same but they denied saying they cannot arrange a pick up and asked me to dispose the...
Jun 11, 2023 by Alka Agarwal
Big Basket - Blocked account for no reason Closed
Big basket blocked my account saying that i have misused policy. Whenever any fruit or veggies come in bad quality we share image as proof and then only they give refund then how is this misuse of policy. They have caused me mental trauma...
Jun 05, 2023 by Manju Serai
Big Basket - Received already opened food product Open
I received an already opened and eaten can of pringles that I ordered from Big basket. Raise an issue on big basket but no action was taken. ...
Jan 21, 2023 by Shrushti Jagtap
Big Basket - Charged more then they MRP Open
I have online delivery order from big basket to my gurgaon residence. The order contains Duracell battery (pack of *), for which big basket charged ** rs (as their listed price on the app). However, when I received the order I found out that MR...
Jan 17, 2023 by sajan teria
Big Basket - My account got deactivated by big basket without any genuine reason Closed
I ordered cadburry chocolates from Big basket but only * quantities were allowed per order. So i placed one order for * quantities and one order for * quantities. It was about to deliver on **-**-** but today , one customer care executive calle...
Jan 11, 2023 by Ansh Kundra
Big Basket - Fraud transaction done on my big basket account Closed
Dear Sir, *rd January, **** fraud transactions has been made of *- Rs. **,***.**/- paytm *- Rs. **,***/- simpl, through my big basket app. Soon after ** min when i read the message from both the payment app, i called big basket and re...
Jan 07, 2023 by Puneet sharma
Big Basket - Return product picked up by delivery executive but amount not credited to my wallet Open
NAME : EATI RAJSEKHAR MOBILE : ********** Dear sir/mam, im writing this email due to delay of my refund amount of *** DAWATBASMATI RICE *KGS product . order no MVZO-*********-******. TODAY morning at **.am November **th delivery ex...
Nov 14, 2022 by eati rajsekhar
Big Basket - Item not delivered Closed
Not received the goods ( grapes billed item *) despite being billed. Bill dated **.**.**...
Mar 27, 2022 by ASHA G NAIR
Big Basket - Account deactivated Open
I placed the orders in big basket with the help of my friends and family members around **orders placed... All are prepaid I added amount to bb wallet, from bb wallet I placed the orders...Now accounts got deactivated without any notice amount ...
Jan 19, 2022 by Anil Vemula
Big Basket - Big Basket account deactivated Closed
My Big Basket account has been deactivated stating "We would like to inform you that as per our records, we notice that you were misusing the Bigbasket policy quality guarantees hence your account was deactivated". I have never denied a return ...
Jul 30, 2021 by Bhagwant S Purbha
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