Big basket - Account deactivated

Anil Vemula filed complaint against Big basket on Jan 19, 2022

I placed the orders in big basket with the help of my friends and family members around **orders placed... All are prepaid I added amount to bb wallet, from bb wallet I placed the orders...Now accounts got deactivated without any notice amount got struck in bb wallet... I said a mail to customer support, they given the revert like due to misusage account got deactivated,once deactivated account we are not able to activate again, I asked for refund which was struck in bb wallet, they said that amount are in bb wallet sir, we are unable to sent it to source account... Almost ***** struck in bb wallets...Can anyone please help me out how my amount will return from them...

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Big basket

Total Complaints

Total Resolved

50.00%

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