Big Basket - Account blocked by big basket saying misuse of policy

I am a customer of bigbasket, whenever any goods mostly fruits and vegetables come in bad condition I post the picture of that and complaint to customer support ,they refund me that , I also purchased their membership which cost *** rs * days before in my bbwallet there is around *** rs already there and that membership *** rs, now suddenly they blocked my account by saying that misuse of policy, now I want to ask that what misuse is there if product is in bad condition and we didn't accept that they are not giving my money back to me that is *** rs around no customer care no is there no response from there customer service, and provided Customer care no is not working, they no contacting to me they just ate my *** rs