Zomato
- Zomato On time or Free Offer Closed
J Sai Tharun filed this complaint against Zomato on Mar 14, 2020
I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that order is ** minutes, that means I should get the order by *:** pm or the Order is free. Instead this happened.
In the app my order was cancelled at **:**pm and then
I got a call from zomato number (+************) at **:**pm it's not the delivery guy. It's a feedback call. I wanted to call the restaurant by seeing Rejected status. But I started a chat with zomato regarding it. They said it was a glitch. I was ordering it for my colleagues it was treat from side. They all waited for the order to come. But ** mins later my order got cancelled. And I had to order again . So they all waiting again. I'm writing this complaint while waiting for my next order. This second order is also showing ** mins to deliver from past ** mins.
My question is why do they give false promises If they are not capable of doing it.
And also how many people are facing this same
There is no such clause in the offer terms as they can reject the order any minute after the accept the order in the offer terms.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
AirIndia Express
"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."
Sulinder Singh
Related Complaints
Zomato - Payment failed with zomato but deducted my account Closed
Meene * Jan ko order Kiya zomato se payment could not be processed hua or leken Mera payment kat gaya mobikwik se , or abhi tak ** Jan tak wapas nhi aaya Mera pasia khaa gaye zomato ...
Jan 13, 2023 by Sumit
Zomato - Satle food recieved Closed
I have ordered grilled chicken on **/**/** *.**am . and i recieved stale chicken ...it was very bad smelling chicken. i contacted support team but they said only apologies but i want my refund of *** rs. order ID - **********...
Jan 13, 2023 by ELAVARASAN V
Zomato - Delivered food which was already eaten Closed
Today I ordered pizza from a restaurant through zomato. And when i received it I was completely shocked opening the pizza which was eaten from inside.. I don't know it was either delivery guys fault or Restaurant's.Its really disappointing as a...
Jan 10, 2023 by Aisha Shaik
Zomato - Undercooked food plus late delivery Closed
I ordered food which was delivered late but that was not all even after taking so much time it was undercooked. I reported the matter to customer care they said we can not do anything in this regard you should have checked ratings and after few...
Jan 10, 2023 by Kavita
Zomato - Charge Extra amount nd didn t gave change Closed
Your delivery boy name Narayan take Extra charges and didn't gave change....
Jan 08, 2023 by Shruti Sharma