- Wrong product - fraud Closed
Posted on: Sep 20, 2017
Complaint filed against: Amazon India
Amazon India — wrong product - fraud
Sg sgoel73 on Sep 20, 2017 Submit a Complaint
I had ordered a new Oneplus 5 from Amazon webs on 14th September 2017 and paid for it using my credit card.
On 18th Sep I received the package. To my surprise, when I opened the package it contained an open-box second hand iPhone 6s.
I immediately called Amazon and filed a complaint. Then they informed me that there cannot be a refund on Electronic purchases which they NEVER informed me when I was making the purchase.
I was assured the wrong product will be picked up next day and will receive replacement with correct product within 3-4 days.
Next day the courier fellow turns up but refuses to take the product back. Again after a long round of argument with Amazon support, I was assured the package will be picked up promptly the next day.
Unfortunately its been 2 days now and there is still no pickup from them. My card has been charged already and I am left with no option but to live with the feeling of being cheated and frauded by Amazon.
I am now thinking of filing a police complaint against Amazon.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: Sumeet Goel