Amazon India - Wrong item delivered

Hello,


I had placed the order # ***-*******-******* on **th May, **** which after much delay was delivered on **th May, ****. While the delay was there already, I had the biggest surprise in store when the packaging was opened by the Assembly Expert as assigned by Amazon.


Though I had ordered the cycle with Dual Shock absorbers, Disc Brake and Gears but the one that has been delivered to me is without the Front Shock absorber, disc brake and even the gear system (The package mentions as Single Speed/ V Brake). Even the Model number that I have ordered and the one that has been delivered is different. How can you do this to your loyal customer, that too from a reputed seller as Cloudtail India Private Limited? I should not have taken the delivery of this shit.


I have attached the images of the cycle for your reference.


I am awaiting the resolution at the earliest from your side.


Please acknowledge.