Swiggy
- Wrong item delivered twice Closed
K. Sai Ruthwik filed this complaint against Swiggy on Nov 27, 2020
Date:**/**/****
Location: Hyderabad
These are regarding swiggy orders.I ordered "chocolate crusted cheesecake" along with another item from "SWEET TRUTH" restaurant . But they delivered a "mango cheescake" in place of that. I raised an issue,they ordered "chocolate crusted cheescake" for me as a token of apology. As this is the compensation order,I didn't check it,right after I received it (as I trusted swiggy). I kept it in the fridge and checked it after a while.They delivered "mango cheescake" again. If I went to the restaurant,it would have been the mistake of restaurant and I would have dealt with them directly. But as I ordered it through Swiggy,it should compensate me.
When raised an issue regarding this,their agents replied "we can't do anything except apologising. We are unable to find an option to compensate you". I contacted many agents,but the reply is same.One agent even suggested me to lodge a complaint at FSSAI,but the issue is not about food safety,it is about delivery of wrong item,that too twice. I even mailed the CEO,but no response from his side too.Its not about money,it's about how bad the company treated a customer issue. And what kind of policy is that they won't consider the problem,if it occured twice???. Now the agents are not even replying to my mails. The matter is so simple,I ordered one item and I got another. I want what I ordered or they should pay me back my money. The agents have wasted a lot of my time. They should know how wrong that is.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
CoinDCX
"Very nice service thanks a lot to you Voxya for supporting me. I will recommend Voxya to everyone!"
Rahul Sharma
Related Complaints
Swiggy - I didn t my parcel but in app show its delivered Closed
I am writing to express my frustration with a recent delivery experience. to swiggy According to the tracking information, the package was marked as delivered, but I never received it. I tried contacting the driver "***** *****" numbers **-**...
Mar 25, 2024 by Sachin Tiwari
Swiggy - Complaint regarding misbehaviour of delivery partner Closed
Today on **.**.**** I ordered cake cost - *** from Bk ** confectionery to address House no ***, Lane No * , Sheetal Nagar, behlolpur but the delivery partner namely Kishan phone no -*********** didn't deliver the order and he refuse to delive...
Mar 16, 2024 by Himani
Swiggy - Food spilled and not giving refund instead giving Coupon Closed
I ordered a special *-Cheese pizza and few more food items from La pinóz pizza yesterday from Swiggy. Due to carelessness in delivery the cheese from the pizza was totally separated and only base was left. The cheese was the main part of that ...
Mar 16, 2024 by Ansuman Swain
Swiggy - Suspended swiggy account Closed
For unknown reasons my account has been suspended, when asked for a reason they just said u would have done something wrong, atleast point out what wrong have I done ? ...
Mar 08, 2024 by Arsh mishra
Swiggy - Not Delivered and not refunded Closed
Ordered from Swiggy on *th March **** around *.** from Dominos. They dispatched the person from the store around *.** and I got a link from the for order. I waited till *.** and tried to call the delivery person and his phone was not in use. Ca...
Mar 08, 2024 by biju