Doux Sleepwear
- Wrong item delivered company refuses to refund Closed
DFJ filed this complaint against Doux Sleepwear on Jan 25, 2021
This company sells expensive sleep wear. I ordered * sets of pyjamas, both size L. They have delivered two different sizes, one with the label cut off. None of these sizes match the L size that was previously ordered by other members of my family. So, this brand sells the wrong size without disclosing to the customer and does not offer a refund. The items are un-used with all labels in tact but the company (Doux) is ignoring all messages and refusing to cooperate and send the correct product and refusing refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Doux Sleepwear
Resolved
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Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A