Make My Trip
- Wrong domestic flight booking made on Make my trip mobile app without entering OTP Open
My complaint is regarding this domestic flight booking made via Make my trip mobile app on October *th**** ,booking ID-NF**************.
Actually, the previous day l had already made the flight bookings through Make my trip app,and just before l made the payment,the fares increased by around **** Rs. So, the next day, l just wanted to check whether this would happen again, l had no intention of making another booking. But, to my utter shock, when l clicked on the proceed with payment link after entering only my SBI debit card number, expecting to get the one time password page, l suddenly get this message saying my booking is confirmed. I was totally aghast. The total booking amount for two people was ***** Rs.
I immediately called up the bank people and blocked my card because l didn't know what to do.The bank people asked me to complain at Make my trip since it was not the bank's fault. I have had really bad experiences with Make my trip Customer care team in the past. If l was to cancel the tickets ,l would lose close to ***** bucks.Anyway, l lodged a complaint with Make my trip immediately,ref number ******-******. This was around **:** am on */**/**. They assured me that they would arrange a call back within ** hrs, and nobody has bothered to call up till now. Today morning they sent me a mail saying complaint resolved, no mention whatsoever of as to how they have resolved it. Neither have they cancelled the flight tickets nor have they issued any refund. I again called them up,and they have asked me to wait for another ** hrs. But, knowing very well from my previous experiences how well their Customer care team works,l am afraid that it is not going to be an easy task to get a full refund from them.
Hence, l am approaching your team to help me out of this situation. I am tired of waiting for the Make my trip Customer care people to give me a call back. I have already contacted them umpteen number of times,only to be given false reassurances. All l want is a full refund of ***** Rs. This is causing me a lot of distress. Really hoping that your team will help me out.
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