Byjus
- Want a full refund Closed
Aayush Santhaliya filed this complaint against Byjus on Jul 11, 2023
Respected sir,
My ward has enrolled in the Byjus IAS course. As instructed in the beginning that the course is of ***** of which the amount of ***** would be deducted at starting and then after * months of tenure the EMI would start for ** month period and the amount left ***** would be deducted according to that which would be completely interest-free. This was not followed at all as after one month of tenure the total amount that amount that is ***** was deducted altogether and the interest was also charged
It was informed that the byjus course tab would be delivered in *-* days and the books would be delivered in *-* days . It was informed that the student could ask his ias preparation queries and the queries related to the school. Accept that the ias preparation queries were cleared and the tab was delivered in * days none of the things have been followed as it is more than a month that the books have not been delivered and upon asking for some school queries it was told that none of the school queries would be cleared.
It was informed to my ward that the total time which has to be given would be * to *.* hours during the time of enrollment but after enrollment, it was told that the online classes would be of *.* hours and the child has to do daily news analysis and homework which would take another *.* hours which totally is *hour . This information was completely wrong.
Upon calling the counselor who got my ward enrolled in the course there was no reply to the calls or even messages. After calling the support team of Byjus for * consecutive days each day it was told that I should be receiving the call in the next ** hours and after * days of consecutive tries I finally received the call from the Byjus assistant Ritika. She explained that The Byjus live classes would be removed from the ward's course and the amount which was equivalent to it would be returned as I was told to send the bank details on the respective mail id given by them. It was then told that the books would be delivered in *-* days but now it is more than * days after that talk and have not received neither the books nor the refund and she told me if for any queries I could mail her and she would contact me. I have mailed her so many times but there is not call back or responsefrom her side
There is a lot of hang in the Byjus tab so I have complained so many times n the technical team. The same was also complained to the assistant Ritika she informed me that she has arranged a call back from the technical team for the same but there is no callback.
The fake information given and the improper behavior of the staff lead me to the conclusion that I would no more take this and I want a full refund of my course. The tenure of just * month has passed away and a * years and ** months tenure is left so I can't spoil my ward's future and my money. So requesting You sir to please initiate a full refund of the course. Believing of Byjus was my biggest mistake in life .
So I want my money back
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Resolution Demanded:
Refund / Credit for purchase
Byjus
Resolved
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