Reliance Digital - Urgent Escalation Required Intimidation and Inadequate Resolution for Complaint No

Dear CEO,

I am writing to express my deep frustration and concern regarding the handling of my complaint (No. *********) about the damage caused during the delivery of my order on April **, ****. Despite numerous attempts to seek a fair resolution, the situation has deteriorated further.

To reiterate:

Initial Report: Immediately after the incident, I reported the damage to Mr. Subba Rao (+** **********), who took no action for two days.
Subsequent Contact: Mr. Ramesh (+** **********) contacted me on April **, ****, promising resolution but did not follow through.
Damage Estimate: I provided a professional estimate of INR **,*** to Mr. Srinivas (+** **********), who initially agreed but later denied responsibility.
Unprofessional Conduct: Mr. Srinivas and Mr. Anil (+** **********) have been unprofessional, attempting to intimidate and manipulate me.
Recent Intimidation: Today, a person identifying himself as Anil from Reliance Digital (+** **********) called me, threatening me to accept an offer of INR **,*** and withdraw my complaint.

This kind of behavior is entirely unacceptable and reflects very poorly on Reliance Digital. The intimidation tactics used by your staff are deeply concerning and highly unprofessional. I expect a reputable company like Reliance Digital to handle such matters with integrity and respect for the customer.

Despite my clear communication, providing all necessary evidence and documentation, there has been no adequate resolution. I am now formally requesting:

Full Compensation: The amount of INR **,***, as initially estimated for the damage caused.
Immediate Action: Against the individuals involved in this unprofessional conduct and intimidation.
Formal Apology: For the distress and inconvenience caused by this incident and the subsequent handling.

If this matter is not resolved promptly and to my satisfaction, I will have no choice but to escalate this issue through legal channels. Furthermore, I am prepared to share my experience with media outlets, which could have significant reputational consequences for Reliance Digital.

Please treat this matter with the utmost urgency. I expect a definitive and satisfactory response within the next ** hours.

Thank you for your immediate attention to this matter.
Best regards,
Murari