Easemytrip
- Unauthorised cancellation charges on Easemytrip flight booking cancelled by Airline Closed
Rahul Singh filed this complaint against Easemytrip on Oct 21, 2023
I had booked Spice Jet flight SG **** for * people from Pune-Kochi for *nd November, ****. Pnr No. - PEP*MT on Easemytrip.com
The flight was cancelled by airline on **th Oct, ****.
I called SpiceJet to arrange a alternate flight either *-* days before or after, but they had no flights available, and they offered a full refund without any cancellation changes.
I accepted the refund, and contacted Easemytrip to process it further.
To my surprise, Easemytrip has deducted Rs. **** as platform convienence and some other charges.
My total amount was Rs. *****, and refund amont is Rs. *****.
They only mentioned Rs **** as convienence charge in bill. Rest of the deducted amount has not been mentioned.
*. Easemytrip has not provided the breakup of what all has been considered in cancellation charge.
*. Eventhough SpiceJet has offered a full refund, Why Easemytrip is charging a cancellation charge when I did not opt for the cancellation.
*. The cancellation charges are unauthorised and must be returned.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Easemytrip
Resolved
Frustrated? File a Complaint
PayTM
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Related Complaints
Easemytrip - Ticket not Booked money got debited Closed
Today i booked gulf airways ticket from ease my trip travelling from Mumbai to Moscow..at the last step..money got debited but still i didn't get the ticket...so i want my money back ...
Aug 31, 2024 by Sanket Mohan Mane
Easemytrip - Money deducted but no ticket Closed
Hi, I tried to book ticket from Delhi to patna - Vistara UK-*** on *nd August ****(**/**/****) at *:** am Money has been deducted but ticket booking is stuck from past * day with no booking details I reached out to easemytrip team but they are ...
Aug 03, 2024 by Suman kumar
Easemytrip - Ticket not booked money debited Closed
I tried to book a return ticket from Delhi to Toronto (costing *.**L) through the Easemytrip website. The money got debited from my account, and I received a message saying that payment is successful but booking status is pending. Later on I go...
Jul 17, 2024 by Abhishek Mahajan
Easemytrip - Non refund of cancellation charges by easemytrip Closed
Non refund of cancellation charges by easemytrip and saying that payment is pending from Razorpay end since October 2023....
Jul 10, 2024 by Surender Phalswal
Easemytrip - 20 kg Baggage Allowance was not provided Closed
Hi, I had made a booking through EaseMyTrip for a flight from Kuala Lumpur to Cochin on May **th ****. While booking it showed the luggage was **kg included in the total price but after making the booking it showed * kg luggage included. I h...
May 25, 2024 by Avira kurian
