Amazon India
- Refund status of amazon order id syska power core 100 bk lithium polymer power bank black Open
Sidhartha nayak filed this complaint against Amazon India on Mar 12, 2020
A return request placed for Amazon Order ID ***-*******-******* containing Philips SHE****BK/** Upbeat Earphones with Mic (Black) and Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) on **th Feb **** and scheduled for pick up on **th Feb ****.
Amazon Order ID ***-*******-******* containing Philips SHE****BK/** Upbeat Earphones with Mic (Black) and Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) has picked up on **th Feb **** around * PM by the delivery boy assigned to pickup only the Philips SHE****BK/** Upbeat Earphones with Mic (Black). It has been more than ** days from the date of pickup and now I did not receive any update on the refund status of the Power bank.
Since I did not get any update status for Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) by **th Feb ****, raised a complaint ********** by amazon support team and they concerned me for a investigation and updation within * days. Since I did not get any update, on **th Feb **** again a complaint registered ********** on the same issue and this time the support team assured me for resolution within * days. But since the resolution timeline exceeds, I connected to the support team and they register a new complaint ********** and assured me for sure resolution by **th March. Every time I connected Amazon customer service I do not find any cordiality rather asking me to wait for another * working days. I have mailed the detailed issue two times on amazon provided customer service mail id cs-reply@amazon.in, but did not get any reply.
If an Amazon delivery boy was assigned to pick up a single item, then how would he picked up both the items. If he did so, then why do not he updated and concerned the return process. Then who is responsible for ? And now the Amazon efficient investigation team have no clue on that as it has been a month. In that case on what basis a customer should believe in amazon, it's delivery agent and it's process. I do not understand why a customer will wait for a month, follow up and suffer to get the refund that should be done within * days as per amazon policy, which a costumer absolutely deserved for.
If I am not responsible for the miscommunication happened then why would I suffer and why my money is in trouble and why I have to call Amazon customer service team again and again. Since this is an e-commerce platform, Amazon is taking the advantage of irresponsible activity, poor service, denying the fact that leads to an issue, limitless deadline to resolve the issue and finally such kind of backstabbing activity on customer's hard-earned money.
Hence I rest my case and request you to kindly look into my issue. I look forward to your positive response and kind concern.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Amazon India
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
Amazon India - Wrong item delivered Closed
delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...
Oct 22, 2023 by Vikash Sharma
Amazon India - Wrong product sent by amazon Closed
I ordered ipad of rs **,*** and i received soaps in the box, I have the unboxing video and yet they are denying the refund or replacement, they are talking rude and harrasing me even after I sent them the videos. The videos were in their raw fo...
Sep 18, 2023 by Harsh J
Amazon India - Package not delivered Closed
Order product, order # ***-*******-********. They did not deliver and posted a comment rejected by recipient. Called and updated them, still not delivering the shipment...
Sep 16, 2023 by Vandana Singh
Amazon India - Amazon wrong product delivered and no exchange nor return doing by amazon Closed
Hi, I have ordered "Order# ***-*******-*******" from amazon india on **-SEP-**** which has * products (of t-shirts) out of which one product delivered with wrong brand , as i have ordered "Tommy Hilfiger Men's Updated Basic Regular Fit Polo ...
Sep 08, 2023 by Utpal Raut