- Refund not received Open
I ordered a kurta from the website of Aurelia (https://shopforaurelia.com) and then I placed a return request for some reason.I recieved a mail from Aurelia(email@example.com) that I need to courier it to their warehouse. They asked me to share the challan receipt with them. I did so. I couriered it through speed post from Post office Chatra (******). I recieved a confirmation mail from Aurelia on *th July that my article has reached there and I'll get my refund within *-* days. They kept on saying this for about **-** days that I'll get my refund within a few days. But now after * month, they're saying that my article hasn't reached there and are asking for proof of delivery. But it's next to impossible to get the proof of delivery in this pandemic situation. Aslo in the beginning they didn't ask for it and confirmed that my article has reached there. Hence I didn't apply for pod while couriering it. They even confirmed it that my article has reached theri warehouse. Now they're not refunding me.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Received a fraud call today for shopping for **** to receive a free gift...
Dec 05, 2022 by smitha
I bought a kurta from a aurelia store .they said that the invoice will be automatically transferred to my mobile number .but they did not send it.and also I noticed that the price tag of the product is different with the product .price is high...
Apr 05, 2021 by Karabi
Had placed my order on *.*.**** and due to sizing issues i wanted to exchange the product but as you do not have exchange policy i had to return the product. Order was reverse picked up on *.*.****. Till date i am waiting for my refund to b...
Sep 25, 2020 by Priyanka Sharma
I have placed order in Aurelia site for six items on *rd September and received message on September * that refund has been initiated. Today received another message refund is been successfully processed. But amount not credited to bank account...
Sep 11, 2020 by Maneesh
I have ordered one suit on ** August and so far i am trying to call and email to customer care of TCNS(Aurelia) but they are not responding and always give lame excuses. Please help me out with solution. ...
Nov 10, 2018 by Deepika Gupta