Zoom Car India Pvt Ltd
- Refund not provided for damaged car MH 02 Open
Gaurav Kathuria filed this complaint against Zoom Car India Pvt Ltd on Jan 11, 2024
We booked a maruti swift on *th january and on **/**/****, we got the Car No. MH ** AU **** for host Mr. Atif. After driving the car we have found that the car was damaged and having lots of issues mechanically, electrically and physically ( The issue was told to host on the same moment via Whatsapp). While driving, the issue became more severe and we informed ZOOM Customer Care immediately.
The Zoom Represented mailed us heading 'Breakdown' and asked us to either take the car to the mechanic or give the car to the host and the ZOOM representative will inspect the Car and will get back to us.
As instructed by the ZOOM Representative over the phone we have delivered and handed over the keys to the host at the same time on *th Jan ****
Also as per discussion, Zoom A Car representative told us to send all video and photographs of damaged car and we send everything on *th January on immediate basis
But *th morning we got an email Showing Zero Refund.
This is a Cheating with us and as a valuable customer we need full support from the ZOOM team to get our refund as total paid amount. Even on the discussion and confirmation with customer care, we were told to unlock the car in the zoom app which was only possible by getting the OTP from host but we were shocked to see that we received the email of zero refund after unlocking the car in the app. It looks that host was fully aware of this method and we unlock the car with the hope that inspection will be done by the zoom a car and we will get the refund
Kindly do the needful and take appropriate action
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Resolution Demanded:
Refund / Credit for purchase
Zoom Car India Pvt Ltd
Resolved
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"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Jithendra Babu
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