Goibibo airlines
- Refund not issued for cancelled flights Open
Sri P filed this complaint against Goibibo airlines on Jul 27, 2020
Apropos to the appended email, I am still waiting for a response in regards to my concern which I highlighted on **th July ****.
Being such a reputed organization, I have expected a much better experience than others, however it's utterly disappointing to be treated this way.
I would like you to overview my concern and also know how effectively your company is managing the show
I have booked flight tickets with Air Asia on your website twice and both of them have been cancelled owing to Operational Reasons.
I have been notified of a full refund for the same and it's been more than ** days since I was notified and I am still awaiting for the refund.
I am primarily facing with the below two issues
*) Have received partial refund
*) Have been charged extra for seat booking even after paying for the same initially ( forced to pay again as Web Check In was mandatory )
Debited from account:
image.png
Refund received:****/- in total
image.png
JRHCTB --> Rs.**,*** (Booking date: June **th)
KTQQVY --> Rs.**,*** (Booking date: July *th)
Seats booking for BWSDMH --> Rs. ***
______________________________________
Total: Rs. **,***
image.png
Please find the details below for ease of reference
a) Email attachments from Air Asia in regards to Cancellation of Flight and refund options
b) Screenshots of payments debited from my Bank Account
c) Screenshot of partial refund which got credited to my Bank Account.
d) Complete Summary described in Excel.
*Refer attachments
Expecting the issue to be sorted at the earliest or at least a response mentioning the amount of time you need to get this sorted.
Even after a detailed explanation of my concern, if you still have any questions for me. Feel free to reach out to me on the below numbers from ** AM to ** PM IST
Ph: **********
Ph: **********
I am expecting to be resolved at the earliest. Thanks!
--
Thank you,
Swathi
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Resolution Demanded:
Refund / Credit for purchase
Goibibo airlines
Resolved
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No Broker
"Thanks Voxya. You made it possible for a refund. Appreciate such cause. Thanks to NoBroker too for finally refunding service charge."
Roshan
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