zomato - Refund not initiated for Order Number

Mayank Bajpai filed complaint against zomato on Aug 2, 2020

Hi,

I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli.
After try to reach you order got canceled but no refund was initiated till now. I tried calling the restaurant NEW DELHI SWEETS.
They asked me to return the packed as order is canceled. I personally went to the restaurant and handed over the packet they assured you will now receive ur refund but still I am waiting for my refund which not yet received.
Is this kinda fraud happening let me know when will I receive my refund.
And also very poor customer care service from your end.
Try to take some serious action on the restaurant as they are making false commitments.
Thanks
Waiting for quick solution
Mayank Bajpai
my contact details.
Mayank Bajpai
Email id. Mbajpai**@yahoo.com
Mob. **********
Mob. **********
Mob. **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

zomato

1090

Total Complaints

592

Total Resolved

54.31%

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