- Refund is not initiated Closed
Christal Jency filed this complaint against Byjus on Jan 29, 2022
I was contacted by a sales person from BYJUS claiming to be a senior education counsellor. I had contacted their website for looking at the IAS coaching program. She said that I am eligible for scholarship and she is giving me a **% discount after one small essay writing test and personal interview. This is all just a scam as no one was there except her on the zoom call which she claimed to be an interview. She urged me to choose either a one year plan of ₹***** or a two year plan of ₹*,**,***. I initially chose the one year online coaching program. She made me pay ***** at **pm that day, saying it was very urgent and that limited seats are only available. Next day too, she called me multiple times to pay the remaining amount. I paid ***** that day. Now, by around **.**pm a person claiming to be from admission, urged me to pay an additional ***** for the two year coaching program.
She said that the one year program vacancies were over by the time I paid and that I can only take the two year plan. by this time, I was totally confused whether this is just a corporate tactic or a real scenario. However I decided to proceed and paid the remaining amount. They were urging me so much that they have to send my name in the final list.
When I discussed this with my family, they were totally against it as they was no transparency. I also came to know that they would provide a low spec tablet and that the optional subject.was not included from the salesperson. But she said the optional subject would be part of this program, before payment. So I requested them to refund my money and not to place the order.
The sales manager suggested to place the order and then cancel it by refusing to accept the tablet and books. I told them clearly not to do that and cancel my registration. I have been following up for * days and no effort is seen to be done.
I have complained through mail and call multiple times but it never seems to sink in. The sales person and the sales manager are not attending and responding my calls.
I feel I have been trapped and scared as this is a pretty big amount.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Frustrated? File a Complaint
"Unbelievably fast and prompt result! I got my refund sooner than I expected. Thank you guys."
Byjus - Cancalation of trail pack n refund Closed
Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no proper response.. I wanted to r...
May 02, 2023 by Avni Chaudhari
Byjus - Not running classes as committed no mentor available Closed
Initially they committed for trainer driven classes and provide dedicated mentor. For which Byjus charged Rs**,***. However after getting the money, they didn't fulfill there commitment. Kind of scam they are running to steal money from family...
Apr 02, 2023 by Shailendra Singh
Byjus - Course Cancellation Closed
Requested to cancel course due to language is not comfortable and time constrains after * months of course purchase but Byjus senior manager said that the course Cancellation is only applicable for ** days from the date of course purchased and ...
Mar 28, 2023 by Suganya C
Byjus - Order cancelation Closed
Dear sir, My name is Sumi Dey. Since **th February **** I'm purchase a online course of IAS Hindi from Byjus Academy. That course fees was ***** rupees in total. But I pay only registration fee that was ***** rupees. Rest of amount I c...
Mar 17, 2023 by Sumi Dey
Byjus - Regarding cancellation of byjus subscription Closed
Firstly byjus sales person told that i can cancel the product within ** days if I'm not satisfied and just to use it for ** days. I have informed the team before trial period is over. They also told me that product will be cancelled. But it's b...
Mar 06, 2023 by Sai Geethika