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Make My Trip

 - Refund credited to Wallet against Credir Card Open

PAVAN SAVANT filed this complaint against Make My Trip on Jun 15, 2020

I had booked air tickets for Japan Olympics (ANA) which were cancelled a month back & the refund amount of INR ***** was to be credited back by Make My trip to the credit card through which tickets were booked. It was an option that was provided and selected when cancelling. However surprisingly, the refund has now been made in the Make My Trip wallet which means the amount can only be utilised for future booking on Make My Trip. This blocks my money for an indefinite period and at the same time is against what was committed during cancellation. The Airline ANA has certainly refunded in Cash which MMT is utilising for its working capital . I will also be writing to ANA to get a clarification

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Resolution Demanded:
Refund / Credit for purchase

Make My Trip

515 Total Complaints
194 Total
Resolved
37.67% Consumer Satisfaction

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"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma

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Related Complaints

Make My Trip - Amount Deducted but Booking not confirmed Closed

I happen to make my travel booking through MMT and I chose Zest Money as my payment option. Once all the procedure was completed I received a message from MMT and my booking is not confirmed but in my zest money account, I was charged for same....

Feb 13, 2021 by Munitt Accha

Make My Trip - Make my trip refund Closed

My flight I had cancelled with airlines and airlines confirmed that it's cancelled as they have cancelled from their end..I am not able to get in touch with make my trip customer care to know how much time is required for approval...

Feb 12, 2021 by subhalaxmi dash

Make My Trip - Refund not received Closed

I made my flight booking through make my trip . I directly cancelled my flight with airline . Airline has also initiated the amount to make my trip .but i am not able to submit request for refund on make my trip .i have not received my refund ...

Feb 05, 2021 by Roli

Make My Trip - Money not refunded after flight ticket cancelled by air line Closed

I booked a flight ticket on * Jan **** in go Air flight having pnr no PBU*GA, but due to some weather condition flight ticket was cancelled by air line after that go air flight initiated my refund and send me a confirmation mail but it not show...

Feb 04, 2021 by Govind kumar

Make My Trip - Credit Shell amount issue Closed

My flight got cancelled because of lockdown and the amount came into credit shell. Using that I booked another flight which is **** rs less than the credit shell amount. After that my credit shell is showing zero....

Jan 29, 2021 by Kanika Agrawal

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