Nykaa - Product returned refund not received

Anita filed complaint against Nykaa on Mar 10, 2023

I had returned the product along with the other product..I had called Nykaa multiple times, wrote them more than **-** emails. Their responses have been robotic and irrelevant not addressing the concern.
Inspite of informing multiple times that the product was returned they have been sending delivery boys for return pickup and harassing me. I also wrote them this that delivery boys are coming for pick up when I had already returned the product and this is mental harassment. But they have till date not resolved the issue. I have also written to Falguni Nayar the CEO but the agents have still not taken it seriously nor did the CEO

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Nykaa

162

Total Complaints

Total Resolved

54.94%

Consumer Satisfaction

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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