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ankita chakraborty filed complaint against Nykaa on Dec 12, 2023
I have placed order from Nykaa on **th Nov ****. It was showing the products will get delivered by *nd Dec ****. when it was *nd Dec the date got delayed to *th Dec, then *th Dec, then *dec, then **th Dec then it was showing **th Dec then **th Dec. I have gone through the tedious process of complaining to customer support multiple time from *nd Dec till *th Dec. Daily they shut me up with same answer that "we are looking into it and apologies" Daily they just tried to give some fake assurance to somehow end the chat. I was waiting for these Items for so long I was mentally exhausted. Today the message came the items have been returned to Nykaa without any explanation why! Just see the harassment I went through because of this Nykaa!! ** days I just waited for nothing!! and from **th Nov it was showing that my product reached my destination city but not delivered. just kept delaying and now finally they returned product and have not delivered. I need compensation for the harassment I had to go through for there fake assurance! I have to now buy everything again from some place else then why they asked me to wait?
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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