Amazon India - Product is missing

Vikas Grover filed complaint against Amazon India on Sep 18, 2018

Hi, I placed an order for Honor Play Midnight Black (*GB + ** GB) on ** August **** on amazon but got missing product. I got this product by ** august ****, i got the box where phone is not there only the user manuals and others. I place a complaint against it to customer care, they told me to wait for around * days, but after * days they told me that we can't do anything init, this is not our responsibility, they told me that you have lost your money of *****/INR. I request them a lot of time, but all is vain. Now then i decided to put a complaint against them on your portal , please help me regarding the same.
Here are the Product details :
Company Portal - https://www.amazon.in/ Ordered on ** August ****
Order# ***-*******-******* Honor Play (Midnight Black, *GB + **GB)
Order Summary Item(s)
Subtotal: **,***.**
Shipping: ***.** Total: **,***.** Grand Total: **,***.**
Thanks & Regards

Vikas Grover +************

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon India

571

Total Complaints

194

Total Resolved

33.98%

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