Goibibo
- Prepaid Breakfast and meals not provided as committed Booking reference HTLXVMVYGS Open
Samujjwal Banerjee filed this complaint against Goibibo on Jul 21, 2020
Dear Sir / Madam,
I am writing to you to raise an issue about
The issue that I have experienced was: I had booked for one night for a couple at the Hotel.
Inclusions had
Free Breakfast , Free Lunch Or Dinner
As is attached in pics. Even today their standard room promotion pics and pricing comes with these offers.
Total Amountl - Rs. ****
Without the Meal it was *** lesser
Without the breakfast it was further *** odd lesser. However, I paid around *** additional for * meals for * persons.
When I called the morning of check-in Oyo said they Do NOT see any bookings for breakfast or for the meal. I googled and called the hotel number to talk to Hotel manager and was informed that Hotel does not provide any complimentary breakfast or prepaid package meal inclusions.
I informed Goibibo of the same and Goibibo desk said they will talk to OYO/Hotel.
When I reached hotel and Untill the time I checked out next morning, the Hotel still didn't have any notifications from the Oyo or Goibibo booking desk. This is after hours of being on call with multiple agents of Goibibo on and off.
It occurred on: **/**/****
Goibibo charged some ** odd in the name of "convenience fee" that apart around *** for the meals. How inconvenienced I was is evident. I am deeply pained by the attitude of Goibibo and its handling of the issue. Later l, after *,* days an agent called and offered me a refund of *** Rs. This is half of what I actually paid and went through such harrassment and they are treating me like I am a beggar that will be happy with ***.
You can imagine food costs in a hotel that has room rack rates at Rs ****+ and water at Rs **+. I want my full money back which was in the *** range. I wish I could ask for a higher compensation for this harrassment.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Sam Ban
Booking reference: HTLXVMVYGS
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Goibibo
Resolved
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