- Post sale services not performed Open
I bought a water purifier (Aquaguard Crystal Plus) from Reliance Digital Inorbit Mall, Hyderabad on **th March ****. Along with it I also purchased * years extended warranty and service pack called Resq from reliance.
I was facing issues with my purifier so I called Resq helpline on **th May **** and I was told I will get service within **-** hours. That never happened. I called them on **th again and was asked to wait for * more day. Waited. Called again on **th and was told they'll expedite and get servicemen on that day itself. All in vain. I contacted their first level incident manager and their CEO email@example.com too. No responses from them too. I called them again on **nd and was told again by Komal customer service executive that for sure one will be sent today. Nothing till now. It's a direct case of cheating and fraud as they already took money for the service but never responded to serve the request.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
The product not delivered in time. Hence order cancelled. But one month passed the refund not received yet....
Oct 23, 2022 by Pramod Sahu
I was buying some products from a reliance digital store which is located in Nagpur(Trillium Mall). I pay the entire bill amount but the money did not go to the merchant bank even after payment by my side was successful..And I repay the entire ...
Oct 22, 2022 by Nisha Yadaorao Gaikwad
I bought apple airpod from Reliance digital on ** nov **** which had cashback of **** and I was told I get it back with *-* months . Till now I have not received cashback and when I escalated , they are telling me that offer was on EMI payment ...
Oct 04, 2022 by Deepak
I bought ambrane earphone from reliance digital website delivered on **th september **** after using it I found out it causes pain i returned the product on **th september ****. Till today no refund is issued. I contacted their customer suppor...
Oct 04, 2022 by MUHAMMAD ZAMROOD C
I ordered a airpot from reliance digital on * aug **** and the due date of receving the product is *,* aug but i received it on ** aug almost * days delay and plus the product is also deffective. Within * days policy of return,cancel i returne...
Sep 20, 2022 by Nikita Pandey