Delhivery
- Pickup of critical order not done Closed
An filed this complaint against Delhivery on Jan 05, 2024
One of my critical orders (AWB #*************) is pending pickup since last week. The customer service team is not helpful as they write the same 'standard' response without any resolution. Every day I get * 'standard' bot messages from them saying 'your order is scheduled for pickup' and then in the evening it says ' we could not pick up your order today'. They have charged full advance amount. This delivery was to be sent to my client with whom I have regular business and it has affected my reputation with this important client. They are not even letting me cancel the order or receive a refund. There is no one who you can call up and speak to also from their customer service team. They just seem to trap the customer in a loop of IVR messages. There is no human intervention whatsoever. A very very frustrating experience.
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Resolution Demanded:
Refund / Credit for purchase
Delhivery
Resolved
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