Quikr
- Pick up rescheduled when I asked to cancel it Open
Pratik Pradhan filed this complaint against Quikr on Jan 30, 2020
I ordered a used metal bed from quikr on **nd January **** and I paid the total amount online. On **th January I received a call from the quikr employee who went to pick up the bed mentioning that the bed is in a defective condition and he asked me what is to be done. I asked him straight away to cancel the order and his reply was affirmative. So after a few minutes I checked the quikr app and saw that my order has been rescheduled and not cancelled and I called him back again and asked him the reason for rescheduling. His reply was that eventually it would be cancelled and I'd get my refund. But it's almost been a week now and the status of the order is still pending. I can't reach the customer care as there is no direct way to reach them. This is very frustrating and I want quikr to process a full refund into my account as soon as possible.
Transaction ID- ************
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Resolution Demanded:
Refund / Credit for purchase
Quikr
Resolved
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"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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