Amazon India
- Phone returned but refund or replacement not received Open
Arpit Jain filed this complaint against Amazon India on Oct 05, 2017
I ordered a Redmi * (Gold, **GB) phone on **th September from Amazon which was delivered to me on **st September. But the phone delivered was faulty. So, after multiple calls and emails Amazon customer service agreed to replace the phone and schedule a pick-up of the phone on **th September. Amazon Pick-up agent picked the phone on **th September and gave my mother a Pick up receipt with a wrong Tracking ID (which I came to know later from Amazon customer service).
The phone was already picked up on **th September but on the same evening I received a message that my pick up has been cancelled. I called the customer service and raised the issue at the same time. So, I was assured that it might be a mistake caused by pick-up agent and wait for a day to get it rectified.
Since then I have been calling and emailing Amazon customer service (Investigations and Escalations team) who also informed me that tracking ID mentioned on the return receipt given to me is wrong. Amazon customer service team is not providing me with any satisfied response other than asking me to keep waiting for product confirmation. Every time Amazon customer service associates give me a different timeline to wait (Somebody say wait for * business day, someone say *-* business days and so on). Some of Amzon associates do not even read my mail when I write one and they just give a generic reply and schedule another pick-up for already picked up product (Seriously WTF!).
Amazon's so called 'Customer Service' has caused so much mental agony.
I raised the issue on Facebook too and again I got the same generic reply from Amazon "Social Media Escalation" team that sorry for inconvenience and pick up will be arranged. Amazon does not even care to read the complaints. Here is the link to Facebook complaint: https://www.facebook.com/AmazonIN/posts/***************
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Amazon India
Resolved
Frustrated? File a Complaint
MamaEarth
"My refund has been credited to my account. Thanks to Voxya and Mamaearth."
Takhellambam M
Related Complaints
Amazon India - Refund not credited Closed
I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...
Jul 09, 2024 by sumit fagna
Amazon India - Refund of Amount for defective mobie device Closed
First of all Amazon india delivers faulty products since inception there was the charging and heating issue in the mobile device samsung A** which I have purchased from amazon india also as mentioned to the brand and Amazon India about the issu...
May 27, 2024 by Priyank B
Amazon India - Return Pickup not being pickup up Closed
Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...
May 01, 2024 by Mohit Jain
Amazon India - Amazon shopping Closed
I didn't get my product,they sent me empty garbage box and not refunding me , please help me for refund ***** rs .they are declining my refund and making excuses of themselves we can't refund we have sent item, what if u sent me empty box ,I ju...
Mar 31, 2024 by Tarik Murad
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
