- Phone returned but refund or replacement not received Open
I ordered a Redmi * (Gold, **GB) phone on **th September from Amazon which was delivered to me on **st September. But the phone delivered was faulty. So, after multiple calls and emails Amazon customer service agreed to replace the phone and schedule a pick-up of the phone on **th September. Amazon Pick-up agent picked the phone on **th September and gave my mother a Pick up receipt with a wrong Tracking ID (which I came to know later from Amazon customer service).
The phone was already picked up on **th September but on the same evening I received a message that my pick up has been cancelled. I called the customer service and raised the issue at the same time. So, I was assured that it might be a mistake caused by pick-up agent and wait for a day to get it rectified.
Since then I have been calling and emailing Amazon customer service (Investigations and Escalations team) who also informed me that tracking ID mentioned on the return receipt given to me is wrong. Amazon customer service team is not providing me with any satisfied response other than asking me to keep waiting for product confirmation. Every time Amazon customer service associates give me a different timeline to wait (Somebody say wait for * business day, someone say *-* business days and so on). Some of Amzon associates do not even read my mail when I write one and they just give a generic reply and schedule another pick-up for already picked up product (Seriously WTF!).
Amazon's so called 'Customer Service' has caused so much mental agony.
I raised the issue on Facebook too and again I got the same generic reply from Amazon "Social Media Escalation" team that sorry for inconvenience and pick up will be arranged. Amazon does not even care to read the complaints. Here is the link to Facebook complaint: https://www.facebook.com/AmazonIN/posts/***************
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
I ordered an LG Gram i*, laptop from Amazon.in on *th April. Received order on **th April. Opened the box within ** min of receiving and got cement tiles inside. On my complain, Amazon said they will investigate it. They took ** days and on **r...
Apr 23, 2019 by Rakesh Parashar
I have ordered a product from this website. Still, it has not been delivered. Please do the needful....
Apr 11, 2019 by Ramkumar
I had received a personnel e-gift card on Jun **, ****, at my email address. If I try to claim, it says its already claimed. But I have not shared the details of the gift card with anybody. Even the person who gifted me also has not shared the ...
Mar 02, 2019 by Abhishek BC
On **th January **** I had ordered book named "Indian Bird Migration Atlas" from amazon.com. I got the delivery on **th Jan, I received a completely different item from what I ordered. There was no book instead there was a booklet/ magazine of ...
Feb 01, 2019 by SHUBHAM
Amazon executive promise me for resolution and if i cancell and order without offer ***** am totally disappointed i ordered galaxy a* with hdfc offer spend ***** and flipkart give *k cashback executive told me payment not succeed so instant dis...
Jan 28, 2019 by Rajneesh Garg