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Sarbori Basu Roy filed complaint against Lenskart on Aug 14, 2022
I bought two frames in July(last month). One is lenskart Air and one is vincent chase. Also bought gold membership with that. Guess what!! After just * weeks of minimal use the lenskart air frame automatically broke today. Didn't do any rough use, didn't wash with water...
I ran to the store and asked for repair and they denied. Rather they insisted for another purchase with a high price. They kept on saying that I have put some pressure on the frame, as if I don't even know how to use a frame.
A frame of **** Rs has no durability at all. It's too fragile I would say. I have used frames from local shop which costed me *** Rs and that frame is still with me without a scratch !!
Lenskart is just a hype. They have NO AFTER SALE SERVICE.. PATHETIC CUSTOMER SERVICE.. and no one to complaint... I am never gonna shop from Lenskart and n would suggest my friends and family to stay away too. If a customer with a gold membership can't get any after sale service or a normal repair which any local shops do for free, it's nothing but a WASTE OF MONEY.
No after sale service, or empathy , just always ready for push selling. Local stores are far better than Lenskart
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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