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Jahnavi Singh filed complaint against Lenskart on Jun 1, 2025
I am writing to formally raise a complaint regarding a product I recently purchased from your store. Upon opening the package, I found that the product was significantly damaged and the charger was missing from the box.
I immediately visited your store to report the issue, and I was initially assured that the product would be exchanged. However, during my follow-up visit, the request for an exchange was unexpectedly rejected without any valid explanation.
This experience has caused me considerable inconvenience, and I am extremely disappointed with the lack of support. I kindly request that the damaged product be replaced with a new, fully functional unit along with all its accessories, including the charger, as per the original commitment made by your staff.
I hope for a prompt and fair resolution to this matter. Failing which, I will be compelled to escalate the issue through appropriate consumer grievance forums.
Thank you for your attention.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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