Ease my trip
- Partial refund Closed
Geetanjali filed this complaint against Ease my trip on Mar 31, 2021
Note: I have all the conversation details with me (both via telephonic and email)
Issue: Few days back, I wanted to reschedule my airindia ticket (E-ticket Number: *************) which I had booked via Ease My Trip during lockdown time (Booking id: EMT******** / PNR: YCT**). But while conversation with Airindia, I came to know that Easemytrip initiated the refund from Airindia on my behalf without my knowledge. Also, they were holding my money from *th Jan,****. And when I ask for rescheduling, easemytrip denied that it can't be rescheduled and I have to apply for a refund only. I asked them clearly that I want a full refund only in my bank account from which the transaction was done. I asked him to initiate the refund from their end but he said it is only possible if you apply for the refund. So, I have initiated the refund and but I got the partial amount after deduction of cancellation fee. This is against ethical values. I don't want to cancel the ticket, but they theself cancel it and now deducting the cancellation fee. On the contarary, I ahave booked another Airindia ticket with some other travel agency and I am able to reschdule it with the same previous fare ticket (Though the fare amount is increased * times now). So, its very bad of Easemy trip that they themself apply for the cancellation and hold the customers amount unless they ask for them, Even thereafter, they are charging the cancellation fee.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Ease my trip
Resolved
Frustrated? File a Complaint
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Related Complaints
Ease my trip - EMTDIGESTED MY REFUND Closed
I booked two tickets from ESE MY TRIP which got cancelled due to some operational reasons, so I opted for a full refund, Its been a month already and despite of regularly following up, I have not received the refund amount yet. The Executives f...
Jun 08, 2021 by Hansa Priya
Ease my trip - EASE MY TRIPPathetic service DIGESTED MY REFUND AMOUNT Closed
I booked two tickets from ESE MY TRIP which got cancelled due to some operational reasons, so I opted for a full refund, Its been a month already and despite of regularly following up, I have not received the refund amount yet. The Executives f...
Jun 08, 2021 by Priya Tiwary
Ease my trip - Ease my trip agent not giving back my Refund amount Closed
Ease my trip not giving back my refund amount, though the Indigo airlines refund the amount to Ease my trip. I am following more than a week, but each and every time they are asking some more time without resolving my issue....
Jun 05, 2021 by MANORANJAN LENKA
Ease my trip - Not giving Refund Closed
It's been a month now. My booked airline cancels the flight due to some reason. I booked my flight from easemytrip.com. The airline gave a full refund of the canceled flight. But EaseMyTrip is not giving my refund. Every time I call customer ca...
May 07, 2021 by Pranav Visavadia
Ease my trip - Refund relates Closed
Hi, I had booked a flight for my father and grandmother for the *th of May from IXE-BOM it was a refundable ticket that I booked clearly it was mentioned as refundable cancellation fee will be Rs.***.Due to the ongoing covid situation and ca...
Apr 17, 2021 by Krish Sharad Shetty
