Ease my trip - Unable to get flight ticket refund
Prisha shah filed complaint against Ease my trip on Jul 3, 2025
I had booked a flight ticket via EaseMyTrip. However, I received a mail from the airline stating that the flight has been cancelled and I can request a full refund. I requested a refund via mail to the airline and also requested cancellation and refund on the EaseMyTrip portal.
It has been over ** days now, and I have not received any refunds. Despite repeated written follow-ups and hollow assurances from their team, I have yet to receive the refund. The airline has officially confirmed via email that the refund was processed to their agency account on ** May ****, nearly two months ago. Yet, as of * July ****, their team continues to falsely claim that the airline has not initiated the refund.
I have reached out to them over mail, WhatsApp and phone calls- multiple times and they are just unwilling to process the refund. I had made the payment in February. This is mental harassment.
Thousands of customers like you have trusted Voxya to resolve their issues
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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