Amazon India - Paid for brand new Laptop and received defective and used laptop

Dear team,
This has reference to my recent laptop purchase from amazon dated on **th October ****. My order id is ***-*************. I received my order on the **th October but when I opened my items I found that the seal was broken and there were so many scratches on the rear and back of the laptop.


I had requested for the replacement but no one came to pick up the same. Then I requested for the return which was supposed to be completed on **th october and I have been waiting since then after so many follow ups with the customer care team and no one has responded with a concrete reply yet.

This is a really unprofessional and unpleasant experience with the amazon purchase. I would request you to look into this matter on top most priority and refund my money. This has been more than ** days and I have been continuously following up with the team but no one is helping me to get my refund.


Item detail: Acer Aspire * Intel core i* **th gen.
My delivery address is below

User id :- narendercary@gmail.com

Rupesh Jain
**********
D** Vikas Marg Laxmi Nagar (Vg learning building) Above Dominos Pizza.
New Delhi ******.