Moglix
- Paid amount not refunded Open
Daniel filed this complaint against Moglix on Nov 05, 2022
order no: ******* . I ordered "APC ****VA Easy UPS with Automatic Voltage Regulation, BVX****LI-IN" but I received different model product. so I immediately raised for return request and after some couple of days they dropped me to email to requested me to share more photos so I immediately share they required photos but after that I again asked me to share some more photos so I again shared **+ photos with all details and information. So they replied you will get update within next ** hours. but after that I not received any emails or calls or any resolution. almost some weeks gone so I dropped them final call emai before taking legal route. but I got shocking reply from they end because they said you not contacted us within * days as per our policy but the joking part is the order was delivered by ** Jun **** only and I return request raised by ** Jun **** so after that they requested me to share photos so I shared the all photos immediately from my end. even after that the same was acknowledgement by them and they assured me that you will get resolution within next ** hours but how possible to they said you contact us after * days for my final call email?. so I asked them how you said you mentioned that I contacted after * days. then they accepted they misscommunicaton and they accepted they end mistake and they again requested me to wait next ** hours but till now I not received any refund or updates from they end. now totally * months after. I'm co-operate with them they all emails but I got only frustrations and mental tension. Also, I used my credit card to pay the order but due to they lack of customer support so I'm paying emi with intrest so who was responsibility for this?.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Moglix
Resolved
Frustrated? File a Complaint
Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
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