Amazon - Package not dispatched and refund is not issued against cancellation

Chandranshu filed complaint against Amazon on Nov 15, 2024

My order dated * Nov **** was to be delivered on ** Nov ****. After multiple assurance from amazon, I didn't receive the order and I had to cancel the order on ** Nov ****. Now after one whole day, the order is still not cancelled by amazon and I am not getting my refund.
When I talk to amazon representative, they give me random timeframe everytime which now I don't have any trust in.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Amazon

994

Total Complaints

406

Total Resolved

40.85%

Consumer Satisfaction

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