- Package delivered contains a rock instead of a phone Open
Posted on: Nov 05, 2018
Complaint filed against: Amazon India
I had ordered a Moto G5S plus phone from Amazon.in and it was delivered to me on 14th October. To my surprise the smartphone was missing from the shipment. It had been replaced with a small rock as seen in the attached pic.
Since then I've been following up with customer care. They said they will investigate and send a representative to inspect the package. Nobody turned up to visit me and inspect the package. Finally they sent a mail stating that package was delivered intact and refund will not be provided.
This has caused me distress both financially and mentally. I request you to take action against Amazon.in and provide me justice.
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: Saifuddin Mohammed