Jio mart
- Order deliberately canceled witjout consent Closed
Manny Arora filed this complaint against Jio mart on Sep 01, 2021
I had placed an order towards jio fashion products worth Rs****.** (** items) on **th Aug ** vide order no *****************A with expected delivery date of **th Aug. My order delivery date got extended daily and hence on **th Aug I raised a ticket through the app on non delivery vide ticket ID ********** and got a call from the store who brings to KY notice that out of ** items ordered only * are available for which I said fine you can send *nof them and initiate refund of rest through app but he said first he shall deliver * and after the day or so will initiate refund for which I did not give concensus since as per process refund and delivery of rest are triggered simultaneously. He did not attend my query further and on **th I again got a call from the store and Ms.Lipika attended my query and said that the other gentleman had some misunderstanding and she shall take up cancellation of * items immediately and post that will proceed for delivery of rest * items available. For cancellation of * items she sought my consent and I readily gave. However yesterday night I see on the app that my entire order now stands canceled without any intimation or consent being sought.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Jio mart
Resolved
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Tatasky
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
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