Smytten
- One item undelivered Closed
Sherin J filed this complaint against Smytten on Jun 02, 2020
I placed the roder on March **,****. Since the lockdown began soon after I did not bug the company with delivery but oy sent one mail asking if they planned on delivering the product post lockdown or if they will cancel the order and refund the money like other companies had done. They said they will deliver post lockdown restrictions.
Once the delivery of non-essentials began on ** may, I received the other items of this order except for the most expensive one. On emailing them, they provide the same excuse stating that they have a surge in orders and there will be a slight delay. On enquiring how the other products got delivered with the order surge and exactly how much time the slight delay is they copy pasted the same email and sent it again after first asking for **-** hours. After the copy pasted reply, they are not replying anymore.
I also checked the product on other websites and it's MRP is shown as ***rs but, smytten put a false theu of rs**** on their website to fool consumers into thinking they are getting a large discount on the product. This practice must surely be against the law!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Smytten
Resolved
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